FRONT OFFICE MANAGER (RFT/NAVY GATEWAY INN & SUITES, PEARL HARBOR)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,200.00 - $1.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Employee Discounts
Professional Development
Job Description
NGIS Hawaii is a distinguished hospitality management company specializing in providing exceptional services across various hospitality properties, including hotels and resorts. Situated in Pearl Harbor, Hawaii, the company operates under a commitment to delivering outstanding guest experiences through efficient management and dedicated service. NGIS Hawaii is part of a larger network known for maintaining high standards in hospitality, offering unparalleled accommodations and guest services in an environment that values both customer satisfaction and employee development. Working with NGIS Hawaii means joining a dynamic team that combines local Hawaiian hospitality traditions with modern hospitality management practices to ensure every guest enjoys... Show More
Job Requirements
- One year of general experience in administrative, professional or investigative work
- effective communication skills in English
- two years of specialized experience in front of house hospitality or guest services
- knowledge of property management systems
- ability to handle large amounts of cash
- high school diploma or equivalent
- ability to supervise and train staff
- willingness to work full-time (35+ hours per week)
- maturity and good judgment in decision making
Job Qualifications
- One year of experience in administrative, professional, investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes
- skill in dealing with others in person-to-person work relationships
- ability to exercise mature judgment
- effective oral and written communication skills with proficient English
- two years of responsible experience in administrative, supervisory, professional or technical work demonstrating knowledge of front of house hospitality operations
- experience with computers and software programs including property management systems
- experience handling large amounts of cash
- basic math and reading skills
Job Duties
- Manages front desk operations and reservations including cashiering, reservations, and room assignments to maximize occupancy
- plans and schedules ongoing production oriented work for all front desk personnel on a daily, weekly, monthly, and quarterly basis adjusting staff levels as required to meet workload demand
- participates in hiring front desk associates, evaluates and counsels staff, completes performance evaluations, approves leave requests, and recommends performance awards
- trains, instructs, and supervises associates assigned to the Front Desk both in a formal training setting and on-the-job training
- ensures the front desk operates in accordance with established instructions and procedures and performs all front desk related duties as required
- demonstrates effective communication skills and professionally interacts with guests, answering guest questions concerning hotel facilities and local attractions, and handles customer complaints involving management as necessary
- resolves administrative problems and routine operational issues related to front desk operations and provides recommended solutions and drafts procedures for review and implementation to higher management
- utilizes the Property Management System (PMS) to access guest information, retrieve reservation information, change or cancel reservations, register guests, secure and authorize credit card charges
- acts as the resident expert regarding the PMS, key card system and CORE inventory management system
- reconciles room status with the housekeeping report and coordinates with housekeeping to ensure rooms are ready for occupancy
- reviews reports from the Night Audit concerning occupancy, vacancy and other related areas including statistical analysis and reporting
- oversees the front desk change fund and coordinates cash audits quarterly
- responsible for accountability of all keys and inventory maintained at the front desk
- keeps front desk and lobby areas clean and neat
- ensures security measures and guest privacy are maintained at all times
- performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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