Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k
paid leave
Referral Bonus Program
Employee assistance program
paid time off program
Hotel discount program
Job Description
Zachry Hotels is a reputable hospitality company known for providing exceptional lodging and guest services across its portfolio of hotels. With a focus on delivering comfort, luxury, and consistency, Zachry Hotels prioritizes high standards in all aspects of hotel operations. The company values a professional and courteous environment ensuring that every guest experiences exemplary service from the moment they arrive until their departure. Zachry Hotels fosters a culture of empowerment among its staff, encouraging team members to take initiative and act in the best interest of the guest to maintain superior hospitality standards.
The Front Office Manager role at ... Show More
The Front Office Manager role at ... Show More
Job Requirements
- Able to work flexible shifts primarily PM shifts (3-11pm)
- Able to work night audit shifts as needed
- Effective interpersonal skills to deal with internal and external customers
- Basic mathematical skills and calculator proficiency
- Ability to listen effectively and speak English clearly
- Ability to access and accurately input information using computer systems
- Physical ability to stand, walk, and perform behind the front desk
- Hearing and visual ability to detect emergencies
- Ability to prepare complex reports on room availability and revenues
- Ability to push/pull carts weighing up to 150 lbs and lift/carry items up to 50 lbs
- Strong leadership and delegation skills
Job Qualifications
- High school graduate or equivalent preferred
- College degree preferred
- Minimum 2 years hotel or hospitality experience
- Minimum 2 years supervisor or manager role experience
- Strong leadership skills
- Ability to communicate verbally and in writing effectively
- Proficient in computer systems handling guest information
Job Duties
- Monitor and improve department performance and consistency
- Coach and discipline staff members
- Implement job skills training programs
- Establish and monitor goals with team members
- Ensure guest empowerment and satisfaction
- Design and implement e-Check-In registration procedures
- Interact with guests to provide warm welcomes
- Coordinate VIP and special needs reservations
- Monitor daily department checklists
- Provide positive and negative feedback to staff
- Handle guest comment solicitation and team performance
- Assess impacts of business changes on scheduling
- Foster an environment of empowerment in the Front Office
- Perform other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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