Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $26.00
Work Schedule
Flexible
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k
paid leave
Referral Bonus Program
Employee assistance program
paid time off program
Hotel discount program
Job Description
Zachry Hotels is a distinguished hotel management company dedicated to delivering exceptional hospitality experiences to guests across their properties. With a commitment to quality service and operational excellence, Zachry Hotels prides itself on maintaining high standards that ensure guest satisfaction and comfort. Known for their professional and friendly approach, they offer a dynamic work environment that encourages personal growth and teamwork among employees. The company values integrity, responsiveness, and innovation, which are integral to its continuous success in the hospitality industry.
The Front Office Manager role at Zachry Hotels is a pivotal position responsible for overseeing all services pr... Show More
The Front Office Manager role at Zachry Hotels is a pivotal position responsible for overseeing all services pr... Show More
Job Requirements
- Able to work flexible shifts primarily PM shifts (3-11pm)
- Able to work night audit shifts as needed
- Basic mathematical skills
- Skill in the use of a calculator
- Ability to listen effectively and speak English clearly
- Ability to access and accurately input information using a moderately complex computer system
- Ability to stand and walk continuously behind the front desk
- Hearing and visual ability to observe emergency situations
- Ability to push/pull cart/table weighing up to 150 lbs
- Ability to grasp, lift to waist, and carry items weighing up to 50 lbs
- Ability to provide leadership and delegate where necessary
Job Qualifications
- High school graduate or equivalent preferred
- College degree preferred
- Minimum 2-year hotel/hospitality experience
- Minimum 2-year supervisor/manager role experience
- Strong leadership skills
- Ability to communicate verbally and in writing
- Ability to prepare complex reports
- Ability to interact with internal and external customers effectively
Job Duties
- To monitor and improve the performance and consistency of the department
- To coordinate monitoring and discipline of all staff members including job skills training list/manual and program
- Establish goals with team members and monitor progress
- Assist, coach, and instruct regarding goals
- Ensure all team members are coached on empowerment to ensure guest satisfaction
- Design and implement sustainable procedures for Front Office e-Check-In registration and guest membership program recognition
- Ensure Front Desk staff interact with guests and provide warm welcomes
- Coordinate VIP, e-checkin, and special needs reservations ensuring consistency
- Monitor department checklists daily and ensure completion
- Follow up with staff on unfinished tasks
- Encourage improvement and empowerment among staff
- Monitor staff performance to meet hotel standards
- Provide positive reinforcement and discipline to team members
- Continuously monitor teams in soliciting guest comments and handle discipline
- Assess impact of business changes on department schedule and ensure immediate response
- Ensure an empowerment environment at the Front Office where team members take initiative
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter