Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $28.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
401(k)
Dental Insurance
Disability insurance
Employee assistance program
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a distinguished company in the hospitality industry, recognized for its fully integrated approach to hospitality services, all delivered with outstanding client service. The organization prides itself on a company culture that empowers its associates to take initiative, be proactive, and contribute meaningfully to the success of their property through well-defined strategies and objectives. With a team composed of the best talent in the hospitality sector encompassing every employee, position, and hotel, Driftwood Hospitality Management stands out as a premier employer dedicated to excellence in service and operational efficiency. The company fosters a diverse and inclusive workplace,... Show More
Job Requirements
- A four-year college degree or equivalent education or experience
- two to three years of experience in a related hotel position
- discipline-specific hospitality industry knowledge
- supervisory experience in hotel departments
- excellent verbal and written English communication skills
- proficiency in Microsoft Office and Excel
- ability to handle cash or credit transactions
- knowledge of general office equipment and cash register operation
- ability to stand and move throughout hotel function areas
- ability to lift up to 25 pounds
- ability to perform occasional twisting, bending, stooping, reaching, standing, and walking
- maintain high standards of personal appearance and grooming
- maintain regular attendance and punctuality
Job Qualifications
- A four-year college degree or equivalent education or experience
- two to three years of experience in a related hotel position
- strong discipline-specific hospitality industry knowledge
- general hotel department supervisory experience
- excellent verbal and written English communication skills
- proficiency in Microsoft Office and Excel
- experience handling cash or credit transactions
- knowledge of general office equipment and cash register operation
- ability to manage a diverse team and empower employees
Job Duties
- Work with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel
- be responsible for satisfaction scores for front desk operations and address any deficiencies immediately
- work with the corporate training department to develop action plans to achieve expected guest satisfaction scores
- train guest service agents on proper front desk procedures
- recruit, interview, and select qualified candidates for front desk positions
- prepare weekly schedules for front office staff
- address performance deficiencies of front office staff through coaching and disciplinary actions
- complete performance evaluations for front office staff timely
- oversee and manage the Front Office to ensure efficient operations and impeccable guest care
- attend to guest and group special needs and solve problems confidently
- keep track of daily revenue and expenses to minimize loss and maximize profit
- manage the Front Office staff by creating a motivating environment and providing coaching
- ensure guest service agents comply with uniform and grooming standards
- produce timely and quality reports for corporate review
- monitor and manage room rates accurately
- manage inventory within the property management system
- frequently meet with and review work from the night auditor
- maintain regular attendance and punctuality
- uphold high personal grooming and dress standards
- perform other duties as requested by supervisor
- act as Manager on Duty when required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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