Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k
volunteer opportunities
educational assistance
Travel Discounts
Job Description
Crestline Hotels & Resorts is a prominent hospitality management company known for operating a diverse portfolio of hotels and resorts across various locations. The company is committed to delivering exceptional guest experiences by maintaining high standards of service and fostering a positive and professional work environment for its staff. Crestline Hotels & Resorts is an equal opportunity and affirmative action employer, ensuring that all qualified applicants receive consideration for employment regardless of race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status. The company values the well-being and development of its associates by... Show More
Job Requirements
- High school graduate or general education degree (GED)
- work equivalent plus 3 years of experience in hospitality management
- computer skills required
- familiarity with Microsoft Office preferred
- experience with hotel information systems is required
Job Qualifications
- High school graduate or general education degree (GED)
- work equivalent plus 3 years of experience in hospitality management
- computer skills required
- familiarity with Microsoft Office preferred
- experience with hotel information systems is required
Job Duties
- Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues
- work collaboratively with all members of the front office team in departmental planning, development, and execution
- ensure front office staff and management is properly trained to standards and able to carry out the operations of each department
- work closely with department managers and supervisors to develop them both personally and professionally
- ensure that all complaints regarding service and/or accommodations are investigated and resolved
- monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
- establish standards for personnel performance and customer service
- review work procedures and operational problems to determine ways to improve service, performance, or safety
- organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance
- provide leadership and mentoring to front office staff
- maintain complete knowledge of all front office department policies/service procedures
- maintain complete knowledge of all hotel features and services, all room types, rates, special package and promotions, daily arrivals/departures/room availability, scheduled in-house group activities
- review and respond to daily operational demands as it relates to the hotel
- prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts
- monitor security of public areas of the hotel
- establish par levels for supplies and equipment
- provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth, and development
- create and maintain a quality, professional work environment
- administer performance evaluations for all departmental employees
- anticipate guests and employees needs and respond promptly
- always promote positive guest relations
- conduct pre-shift meeting to review information pertinent to days business
- facilitate departmental strategic planning meetings
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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