Job Overview
Compensation
Type:
Hourly
Rate:
Range $18.00 - $28.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
The hiring establishment is a highly regarded hotel known for its commitment to providing exceptional guest experiences. As a hospitality company, it focuses on delivering top-tier customer service, ensuring that guests feel welcomed and valued throughout their stay. This business prides itself on maintaining a warm and professional environment for both visitors and staff, creating an atmosphere where every interaction matters. The hotel operates with a keen attention to detail and a passion for excellence, which sets it apart in the competitive hospitality industry. Employment with this company typically involves working in dynamic and fast-paced settings, where adapting to guests'... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or front office operations preferred
- strong communication skills
- ability to operate front office systems including MICROS
- ability to handle guest complaints effectively
- team-oriented attitude
- flexibility to work varied schedules
- problem-solving skills
- attention to detail
Job Qualifications
- High work ethic
- self-initiative
- independent judgment
- ability to work varying schedules
- focus and attention to tasks
- ability to complete work assignments on time despite frequent interruptions
- enjoys working as part of a team that provides great guest experiences
Job Duties
- Anticipate guest needs
- respond promptly and acknowledge all guests
- maintain positive guest relations at all times
- greet and communicate cordially with guests
- promptly and professionally check guests in and out of the hotel
- ensure proper staffing levels of front office associates
- interview, hire, supervise, train and schedule front desk agents, front office supervisors, guest service aides, bell staff, concierge staff and PBX operators
- resolve guest complaints ensuring guest satisfaction in each interaction
- manage guest resolution process including investigation and creative problem solving
- accurately manage and operate the MICROS system at the front office including all daily transactions and less frequent operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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