Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,656.00 - $65,820.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
performance-based bonus
Job Description
Concord Hospitality is a reputable hotel management company known for its commitment to quality service, integrity, and fostering a positive community among its employees and guests. With a portfolio of hotels managed across various regions, Concord Hospitality emphasizes creating a welcoming environment that is both profitable and fun for its associates. The company operates with a strong foundation built on its five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. This culture prioritizes a supportive work environment where associates feel valued and are given opportunities for development and career advancement. The Associate First policy underscores the company’s dedication to placing employees... Show More
Job Requirements
- High school diploma or equivalent
- Previous people management experience
- Availability to work nights, weekends, and holidays
- Willingness to work overnight shifts as needed
- Ability to maintain guest service standards
- Knowledge of hotel policies and procedures
- Compliance with local and federal employment laws
- Strong organizational skills
- Capability to mentor and develop team members
Job Qualifications
- Experience in people management
- Strong leadership skills
- Knowledge of front desk operations
- Familiarity with revenue management
- Ability to produce financial reports
- Understanding of human resources practices
- Excellent communication and interpersonal skills
- Commitment to guest service excellence
- Previous experience in hotel management or hospitality industry preferred
- PEP experience highly preferred
Job Duties
- Manage front desk operations including check-in/check-out procedures
- Train staff in guest services, telephone procedures, and hotel systems
- Act as manager on duty and lead front desk team
- Participate in revenue management and produce financial reports
- Collaborate with sales to generate business and manage rooming lists
- Oversee human resources functions including recruiting, training, and performance evaluation
- Maintain compliance with health and safety codes and personnel policies
- Manage preventive maintenance and property quality standards
- Inspect hotel property routinely
- Resolve employee grievances fairly and timely
- Mentor management team members
- Implement added value customer service programs
- Empower staff to deliver superior guest service
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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