Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,656.00 - $65,820.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k plan
Tuition Assistance
Discounted hotel room rates
Training and Development
Career advancement opportunities
Performance bonus
Job Description
Concord Hospitality Enterprises is a distinguished hotel management company known for delivering exceptional guest experiences through superior service, integrity, and professionalism. With a rich legacy of managing a diverse portfolio of hotels, Concord prides itself on creating a work environment where associates are valued and encouraged to develop their careers. The company operates under a culture built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun, which foster both operational excellence and employee satisfaction. Concord's commitment to its employees is evident through comprehensive benefit packages, career advancement opportunities, and a supportive workplace atmosphere. They are an equal opportunity employer and... Show More
Job Requirements
- High school diploma or equivalent
- Previous people management experience
- Open availability including nights, weekends, and holidays
- Ability to work overnight shifts when needed
- Strong commitment to guest satisfaction
- Knowledge of hotel operations and customer service standards
- Understanding of local health and safety codes
- Compliance with personnel policies and federal employment laws
Job Qualifications
- Previous management experience in hospitality or front office operations
- Proficiency with hotel property management systems, preferably PEP
- Strong leadership and interpersonal skills
- Excellent communication and organizational abilities
- Ability to work flexible hours including nights, weekends, and holidays
- Knowledge of health and safety regulations related to hotel operations
- Experience in revenue management and financial reporting
- Ability to mentor and develop staff
Job Duties
- Manage front desk operations including check-in and check-out procedures
- Ensure guest satisfaction and adherence to product quality standards
- Train and develop front office staff on service standards and hotel operations
- Act as manager on duty and lead front desk team
- Participate in revenue management activities and collaborate with corporate and brand management
- Produce accurate financial and operational reports
- Manage human resources duties including recruitment, orientation, training, performance evaluation, and employee relations
- Maintain compliance with health and safety regulations and hotel policies
- Oversee maintenance and quality audits of hotel property
- Foster a positive work environment as a Concord Leader by inspiring and supporting team members
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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