Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Flexible Schedule
Job Description
Hotel Daphne is an exciting new hospitality establishment set to open in winter 2025, located in the vibrant Houston Heights neighborhood. This boutique hotel boasts 49 rooms and presents a unique blend of utopian ideals, clandestine neighborhood clubs, and a celebration of art and determined women. The hotel’s ambience is designed to invite both travelers and locals to immerse themselves in a space where the familiar meets the far out. It features amenities such as an all-day restaurant, a lobby bar, and intimate event spaces that cater to diverse guest needs, making it a prime destination for visitors seeking a... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in front office management or similar hospitality role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to handle guest complaints and resolve conflicts efficiently
- Knowledge of hotel management software and basic computer skills
- Ability to work flexible hours including weekends and holidays
- Strong organizational and multitasking skills
Job Qualifications
- Calm under pressure and quick to resolve issues
- Demonstrated ability to effectively interact with and care for people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- Progressive hotel Rooms management experience preferred
- Service oriented style with professional presentations skills
- High energy, entrepreneurial spirit, motivational leader, detail oriented, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Proficient in Microsoft Word and Excel
- Excellent organizational, interpersonal, and administrative skills
Job Duties
- Oversee all front desk operations with leadership and integrity
- Train, coach, and inspire team members to exceed Hyatt service standards
- Develop short- and long-term plans to support both daily operations and long-term goals
- Manage scheduling, budgeting, and labor planning to meet performance targets
- Respond to guest needs with a proactive, solution-driven approach
- Foster strong communication and collaboration with Housekeeping and other departments
- Stay informed on hotel promotions, packages, and rates, and ensure your team is as well
- Handle guest feedback thoughtfully and take action to ensure satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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