Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401(k)
401(k) matching
Dental Insurance
Employee assistance program
employee discount
Health Insurance
Life insurance
Paid Time Off
Parental leave
Referral program
Vision Insurance
Job Description
O'Reilly Hospitality Management, LLC (OHM) is a forward-thinking and rapidly growing hospitality management company dedicated to delivering exceptional guest experiences through a commitment to sustainability, health and wellness, community involvement, and philanthropic outreach. OHM empowers its team members at all levels of leadership, providing opportunities for personal and professional growth in a supportive and collaborative environment. The company believes that every team member has a unique contribution to make, encouraging innovation and engagement to make a real impact in the hospitality industry. With a focus on fostering a positive workplace culture, OHM values detailed-oriented and passionate individuals who want to... Show More
Job Requirements
- Associate or bachelor's degree in hospitality management, management, or business
- two-year supervisory experience, one-year line-level experience, or an equivalent level of education and experience preferred
- standing for long periods of time
- light work exerting up to 40 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects
- may be required to lift in excess of 40 pounds on occasion
- inside work environment not substantially exposed to adverse conditions
- reports to work for scheduled shift on time and in uniform in accordance with company policy
- complies with all company policies and procedures pertaining to position and duties
Job Qualifications
- Associate or bachelor's degree in Hospitality Management, Management, or Business
- Two-year supervisory experience, one-year line-level experience, or equivalent level of education and experience preferred
- Strong leadership, management, organizational, and communication skills
- Ability to spot and resolve problems efficiently
- Excellent verbal and written communication skills
- Ability to deliver results
- Ability to work well with and motivate a variety of personality types maintaining tact and diplomacy
- Ability to multitask and prioritize
- Experience with relevant brand-specific PMS
- Computer skills including Microsoft Word and Excel
- Presenting professionally and persuasively to individuals and teams
- Demonstrating sound knowledge of hotel operations and services
- Using analytical skills to measure business potential and hotel value
- Interacting with all levels of customers and hotel management
- Comfort with high visibility and leadership role within hotel and community
- Ability to work under pressure
- Safety-sensitive position with potential additional safety requirements
Job Duties
- Supervises front office including recruiting, hiring, performance evaluations, training and development, and progressive discipline
- Maintains OHM and brand standards of service quality ensuring all guest needs are met and provided with world-class guest service
- Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department
- Liaison with all departments including Housekeeping, Food and Beverage, Sales, and Engineering
- Contributes to the profitability and guest satisfaction perception of other hotel departments
- Attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas
- Develops short-term and long-term financial and operational plans for the Front Office department aligning with overall objectives of the hotel
- Actively participates in hotel sales efforts
- Collaborates on creation, management, and operation within property budget and expense plans
- Increases the level of guest satisfaction by delivering an improved product through team member development, job engineering, and quality image
- Manages Front Office operations to ensure maximization of RevPar and overall profitability
- Maintains procedures for cash, credit control, and handling of financial transactions
- Maintains procedures for the security of monies, guest security, and emergency procedures
- Collaborates with leadership team on reputation management providing timely responses to guest reviews and concerns
- Schedules team according to labor standards and forecasted occupancy
- Ensures staff is properly trained according to OHM and brand standards to provide world-class guest service
- Supports team member recognition and engagement programs
- Manages in compliance with local, state, and federal laws and regulations
- Reports to work for scheduled shift on time and in uniform in accordance with company policy
- Knows and complies with all company policies and procedures pertaining to position and duties
- Takes initiative to greet guests in friendly and warm manner
- Embraces O'Reach, Green Team, Guest Service, Team Member Satisfaction, Health and Wellness, and Safety culture
- Performs other duties and responsibilities as required or requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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