Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
voluntary life insurance
401k Retirement Plan
Paid Time Off
performance bonuses
Employee Referral Program
hotel discounts
Job Description
Candlewood Suites Columbia - Fort Jackson, located at 921 Atlas Rd., Columbia, SC 29209, is a part of the prestigious Maya Hotels family, a leading hospitality group recognized for delivering exceptional guest experiences across multiple well-known hotel brands. Maya Hotels proudly represents a diverse portfolio including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. This diversity underscores our commitment to excellence, friendly service, and a welcoming atmosphere that distinguishes us in the competitive hospitality market. Our organization values hardworking, customer-focused leaders who are passionate about hospitality as well as operational excellence. We invest... Show More
Job Requirements
- Education: bachelor’s degree in hospitality management or related field preferred
- Experience: 2+ years of supervisory experience in front office guest services hospitality management or similar leadership role
- Leadership and communication: strong ability to train mentor and manage front office staff effectively
- Guest relations: strong ability to interact with guests resolve complaints and enhance guest experiences
- Problem-solving and decision-making: ability to think clearly under pressure and make quick effective decisions
- Technical proficiency: familiarity with hotel property management systems PMS and reservation software
- Revenue and financial acumen: understanding of revenue management budgeting and reporting
- Flexibility: willingness to work varied schedules including nights weekends and holidays
- Physical requirements: ability to stand and walk for extended periods during shifts
- ability to lift and carry up to 25 lbs including luggage and office supplies
- frequent bending reaching and handling front desk equipment and materials
- comfortable working in a high-energy guest-facing environment
Job Qualifications
- Bachelor’s degree in hospitality management or related field preferred
- 2+ years of supervisory experience in front office guest services or hospitality management
- strong ability to train mentor and manage front office staff effectively
- strong ability to interact with guests resolve complaints and enhance guest experiences
- ability to think clearly under pressure and make quick effective decisions
- familiarity with hotel property management systems PMS and reservation software
- understanding of revenue management budgeting and reporting
- willingness to work varied schedules including nights weekends and holidays
Job Duties
- Supervise and train front desk staff including receptionists concierge and bell staff
- set clear performance expectations conduct regular evaluations and provide coaching
- foster a positive team-oriented work environment that enhances guest services
- lead by example by delivering exceptional customer service and professionalism
- ensure a warm and efficient check-in/check-out process for all guests
- handle guest inquiries requests and concerns with professionalism and efficiency
- monitor guest feedback addressing service improvements and implementing corrective actions
- collaborate with other departments to ensure seamless communication and cooperation
- oversee reservation processes ensuring accuracy and efficiency in bookings
- implement strategic pricing and upselling opportunities to maximize occupancy and revenue
- monitor room availability arrivals and departures to facilitate smooth operations
- work closely with the sales and marketing team to make guest bookings and optimize revenue
- develop and enforce standard operating procedures for the front office team
- maintain accurate records of guest accounts financial transactions and room inventory
- ensure the front desk and lobby area remain clean professional and welcoming
- enforce hotel policies security measures and emergency procedures to ensure guest safety
- assist in preparing and managing the front office budget to control costs effectively
- monitor departmental expenses optimizing resource allocation and inventory management
- analyze financial reports and implement strategies to maximize revenue and minimize expenses
- collaborate with accounting to ensure accurate billing and financial reconciliations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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