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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
access to pay through DailyPay
Mental Health Resources
Paid Time Off
Discounted travel
Parental leave
debt-free education
401k plan with company match
Employee Stock Purchase Program
Career growth opportunities
Team Member Resource Groups
Recognition and rewards programs
Job Description
Hilton Orlando is a prominent, full-service hotel located near International Drive and directly connected to the Convention Center in Orlando, Florida. The hotel features over 1,400 guest rooms, offering a wide variety of accommodations for business and leisure travelers alike. Hilton Orlando is part of the globally recognized Hilton brand, which has been a leader in the hospitality industry since its founding in 1919. Hilton is known for its commitment to innovation, quality, and exceptional guest experiences, making it one of the most prestigious hotel operators worldwide. The property at Orlando continues this legacy by delivering outstanding services and amenities... Show More
Job Requirements
- Minimum of high school diploma or equivalent
- Previous experience in hotel front office operations
- Ability to lead and manage a diverse team
- Excellent customer service skills
- Flexible availability including weekends and holidays
- Familiarity with hotel systems such as OnQ PMS and Kipsu
- Strong organizational and multitasking abilities
Job Qualifications
- One or more years as a front office manager in a smaller property
- Two or more years as an assistant front office manager in a larger property
- Proven leadership and team management skills
- Experience with property management systems like OnQ PMS
- Strong communication and problem-solving abilities
- Ability to implement sustainable programs and incentives
- Flexible schedule availability
Job Duties
- Manage all front office operations including guest service delivery and registration
- Oversee shift work of front desk agents, pre-arrival coordinators, and bellpersons
- Meet and greet guests and respond to inquiries, requests, and issues
- Monitor and evaluate guest service satisfaction and make improvements
- Develop team member performance through supervision, scheduling, evaluations, and recognition
- Implement up-selling techniques to promote hotel services and maximize revenue
- Ensure team members are knowledgeable about hotel products, services, and local events
- Recruit, interview, and train new team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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