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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Mental Health Resources
Paid Time Off
401k plan
Employee Stock Purchase Program
educational assistance
Career development programs
Job Description
Hilton Orlando is a distinguished hotel situated near International Drive and seamlessly connected to the Convention Center, featuring over 1,400 guest rooms. As part of the globally recognized Hilton brand, Hilton Orlando offers an exceptional hospitality experience characterized by high standards of service, comfort, and amenities tailored to both business and leisure travelers. The hotel prides itself on creating memorable stays through its commitment to quality, innovation, and guest satisfaction. This prestigious location is part of a legacy that began in 1919, where Hilton has established itself as a leader in the lodging sector with a comprehensive range of accommodations... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in front office management
- Leadership and team management skills
- Proficiency in hotel property management systems
- Ability to handle guest inquiries and resolve conflicts
- Flexible availability for shifts
- Commitment to Hilton's values of hospitality, integrity, leadership, teamwork, ownership, and urgency
Job Qualifications
- One or more years as a front office manager in a smaller property
- Two or more years as an assistant front office manager in a larger property
- Proven leadership abilities
- Experience with hotel management systems including OnQ PMS
- Strong communication and interpersonal skills
- Customer service oriented
- Ability to work a flexible schedule
Job Duties
- Manage all front office operations including guest service delivery and registration
- Oversee room inventory and availability
- Implement and enforce guest service standards and procedures
- Supervise and schedule front desk agents, pre-arrival coordinators, and bellpersons
- Handle guest interactions and resolve issues promptly
- Monitor guest satisfaction trends and initiate improvements
- Recruit, interview, and train front office staff
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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