Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Flexible Schedule
Job Description
Hilton is the leading global hospitality company renowned for its presence across the lodging sector, ranging from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Established for nearly a century, Hilton has consistently delivered exceptional accommodation, unparalleled service, premium amenities, and excellent value to both business and leisure travelers. The company remains dedicated to its rich tradition of providing outstanding guest experiences across its diverse global brands. Hilton's vision, "to fill the earth with the light and warmth of hospitality," unites its employees into a single team committed to creating remarkable hospitality experiences worldwide every day. The... Show More
Job Requirements
- High school diploma or GED
- six to twelve months related experience and/or training
- ability to read and write English
- ability to perform mathematical calculations such as adding and multiplying
- effective communication skills with customers using tact and diplomacy
- physical ability to stand, walk, stoop, kneel, crouch, reach, lift heavy objects of 25-50 pounds
- ability to work flexible schedules including weekends and holidays
- knowledge of health, safety and security procedures
- CARE and SERVSAFE certification or willingness to obtain
- commitment to guest service excellence
- ability to supervise multiple shifts and coordinate with various hotel departments
Job Qualifications
- Experience in hospitality management or related field
- leadership skills and ability to manage diverse teams
- strong financial management and budgeting skills
- proficient in forecasting and labor cost control
- knowledge of hotel operations and brand standards
- excellent communication and interpersonal skills
- ability to train and develop staff
- knowledge of safety regulations and compliance
- capability to manage marketing and sales strategies
- problem-solving abilities
- ability to work under pressure and adapt to a fast-paced environment
Job Duties
- Seek opportunities to exceed guest, team member and ownership expectations
- meet or exceed budgeted revenue, profit, and margin for assigned departments and Suite Shop
- accurately forecast/track revenues, manage labor costs and expenses accordingly
- anticipate revenue/cost problems and manage discretionary expenditures with General Manager
- analyze budgets and adjust staffing plans, labor requirements and operating costs
- ensure staff are trained in financial control procedures and compliance
- produce accurate, timely financial and operational reports
- identify and resolve revenue and expense opportunities or operational challenges
- maximize occupancy and ADR and facilitate room sales with rate flexibility guidance
- maintain guest service excellence
- demonstrate commitment to guest service by responding to guest needs
- ensure all hotel staff are trained on guest service guarantee and service standards
- develop and conduct training sessions, meetings, and incentive programs
- advise and assist team leaders to meet goals
- empower staff to deliver superior service
- ensure hotel procedures contribute to consistent guest service delivery
- implement daily strategy for maximizing occupancy and ADR
- maintain familiarity with hotel services, facilities and competitors
- manage key accounts to meet client needs consistently
- manage human resources including recruiting, selection, orientation, training, performance evaluation
- maintain positive work environment with excellent communication
- enforce knowledge of hotel policies
- manage workplace injury prevention and procedures
- maintain accurate personnel files complying with laws
- ensure training objectives and development plans are completed
- monitor and maintain acceptable employee turnover
- adjust staffing based on occupancy, weather and events
- comply with local health and safety codes and certifications
- recognize and correct safety and security hazards
- train staff on key control policies
- maintain physical standards through inspections and support sustainability initiatives
- communicate with guests and staff during capital projects
- monitor upkeep, safety and maintenance of hotel vehicles
- coordinate guest transportation needs
- achieve outstanding Quality Assurance audit documentation
- regularly inspect rooms and document findings
- monitor and coordinate event setups efficiently
- carry out other reasonable requests to support hotel operations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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