Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
flexible schedule
Career development opportunities
Employee Discounts
Paid Time Off
Health Insurance
Retirement Plan
Training and Development
Job Description
Hampton Inn Network Airport is a well-established hotel brand known for providing comfortable accommodations and excellent guest experiences in airport settings. As part of the Hampton Inn portfolio, the hotel offers a welcoming environment with quality amenities designed to meet the needs of both business and leisure travelers. The hotel emphasizes guest satisfaction through attentive service, clean and well-maintained facilities, and a convenient location near the airport. Hampton Inn Network Airport is committed to maintaining high standards of hospitality, ensuring guests feel valued and cared for throughout their stay.
The role of Front Office Manager at Hampton Inn Netwo... Show More
The role of Front Office Manager at Hampton Inn Netwo... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years of experience in front office management within the hospitality industry
- Proven experience in customer service and guest relations
- Strong knowledge of front office operations and hotel management principles
- Excellent customer service and communication skills
- Proficiency in using hotel management systems such as Hilton OnQ
- Ability to effectively lead and manage a team
- Strong problem-solving and conflict resolution skills
- Knowledge of revenue management strategies and budgeting
- Ability to stand for extended periods
- Ability to work flexible hours including evenings, weekends, and holidays
- Ability to lift and carry up to 25 pounds
- Work performed in a hotel environment
Job Qualifications
- High school diploma or equivalent required
- Bachelor’s degree in Hospitality Management or related field preferred
- Minimum of 3 years of experience in front office management within the hospitality industry
- Proven experience in customer service and guest relations
- Strong knowledge of front office operations and hotel management principles
- Excellent customer service and communication skills
- Proficiency in using hotel management systems such as Hilton OnQ
- Ability to effectively lead and manage a team
- Strong problem-solving and conflict resolution skills
- Knowledge of revenue management strategies and budgeting
- Previous experience with the Hilton brand preferred
- Certification in hospitality management preferred
Job Duties
- Manages all aspects of front office operations including guest check-in/check-out, reservations, and guest services
- Leads, trains, and supervises front desk staff fostering a positive and productive work environment
- Ensures exceptional customer service by addressing guest inquiries, resolving complaints, and exceeding expectations
- Implements and maintains hotel policies and procedures to ensure smooth and efficient operations
- Monitors and manages hotel revenue through effective yield management and upselling strategies
- Handles guest complaints and resolves conflicts in a professional and timely manner
- Cultivates strong guest relations by anticipating guest needs and providing personalized service
- Utilizes Hilton OnQ system for reservations, guest management, and reporting
- Assists in the preparation and management of the front office budget
- Conducts employee training programs to enhance skills and knowledge
- Oversees hiring and performance management of front office staff
- Directs work assignments and ensures adequate staffing levels
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink lists restaurant, hotel, and hospitality jobs.
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