Front Office Manager (Hampton Inn and Suites Crabtree - Raleigh, NC)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Hilton is a globally recognized leader in the hospitality industry, known for its diverse portfolio of hotels that range from luxurious full-service resorts to extended-stay suites and mid-priced accommodations. With nearly a century of experience, Hilton has consistently delivered exceptional experiences for both business and leisure travelers by offering superior accommodation, unparalleled service, and outstanding amenities. The company is committed to upholding its vision of "filling the earth with the light and warmth of hospitality," which drives its employees to create remarkable experiences daily across its array of global brands. Hilton prides itself on its talented and dedicated Team Members... Show More
Job Requirements
- High School diploma or GED
- six to twelve months related experience and/or training or equivalent combination of education and experience
- ability to read and write English
- ability to perform basic mathematical computations
- ability to communicate effectively with customers using tact and diplomacy
- availability to work flexible hours including weekends and holidays
- physical capability to stand, walk, stoop, kneel, crouch, lift and carry items between 25-50 pounds
- willingness to assist in various hotel areas as needed
- knowledge of workplace injury procedures
- compliance with local and federal laws relating to personnel files
Job Qualifications
- High School diploma or GED
- six to twelve months related experience and/or training or equivalent combination of education and experience
- ability to read and write English
- ability to perform mathematical computations such as adding and multiplying
- effective communication skills utilizing tact and diplomacy
- knowledge of health and safety codes applicable to hotels
- CARE and SERVSAFE certification preferred
Job Duties
- Seek opportunities to exceed guest, team member and ownership expectations
- meet or exceed budgeted revenue, profit, and margin for assigned departments and Suite Shop
- accurately forecast, track revenues, manage labor costs and expenses accordingly
- analyze budgets and forecasts to adjust staffing plans and operating costs
- ensure hotel staff are trained in financial control procedures
- produce accurate, timely reports such as A/R, Aging, Inventories, Rate Reports
- proactively identify revenue and expense opportunities and operational challenges
- maximize occupancy and ADR, implement rate flexibility guidance
- maintain guest service excellence and personally respond to guest needs
- ensure all hotel staff are trained to meet service standards
- conduct team meetings, training sessions, and incentives aligned with hotel goals
- advise and assist team leaders in meeting goals
- empower staff to deliver superior service
- ensure hotel procedures contribute to consistent guest service
- implement daily strategy for maximizing occupancy and ADR
- maintain knowledge of hotel services, facilities, competitors
- review BEOs and assist with preparation
- know key accounts and ensure their needs are met
- manage human resources functions including recruiting, selection, orientation, training and performance evaluation
- maintain positive work environment and communication among departments
- ensure hotel employees know key policies
- ensure compliance with workplace injury procedures
- maintain accurate personnel files
- monitor and maintain acceptable turnover levels
- review occupancy, weather, events to adjust staffing
- comply with health and safety codes
- recognize and correct safety hazards
- inspect and correct security problems
- maintain key control system procedures
- conduct daily inspections of public areas, vehicles, work areas
- support brand initiatives for energy efficiency and waste reduction
- communicate with guests and staff during capital projects
- monitor upkeep and maintenance of hotel vans
- coordinate guest transportation during peak periods
- maintain quality assurance documentation
- inspect minimum of 20 rooms per week
- monitor and coordinate event setup, staffing, supplies and costs
- carry out all other reasonable requests to best ability
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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