Front Office Manager (Hampton Inn and Suites Brier Creek- Raleigh, NC)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Flexible Schedule
Job Description
Hilton is a globally renowned hospitality company that has been a pioneer in the lodging industry for nearly a century. The company operates an extensive portfolio of hotels and resorts that range from luxurious full-service properties to mid-priced hotels and extended-stay suites. Hilton's commitment to offering exceptional accommodations, quality service, comprehensive amenities, and great value has made it a preferred choice for business and leisure travelers worldwide. The company’s vision to "fill the earth with the light and warmth of hospitality" serves as a driving force behind its dedication to providing outstanding guest experiences across its diverse brands. Hilton places... Show More
Job Requirements
- High school diploma or GED
- six to twelve months related experience or training
- ability to read, write and perform mathematical computations such as adding and multiplying
- excellent communication skills with tact and diplomacy
- ability to stand, walk and talk extensively during shifts
- capability to handle physical tasks including lifting items weighing 25-50 pounds
- willingness to work flexible hours including weekends and holidays
- knowledge or certification in CARE and SERVSAFE preferred
- ability to work in various environmental conditions including outdoors and with exposure to potential hazards
- ability to focus and maintain quality service during active, mobile shifts
Job Qualifications
- High school diploma or GED
- six to twelve months related experience and/or training or equivalent combination of education and experience
- ability to read, write and perform basic math calculations
- effective communication skills with tact and diplomacy
- knowledge of financial management and reporting
- leadership and team management skills
- customer service excellence
- knowledge of health and safety regulations
- training and performance evaluation experience
- ability to manage multiple operational tasks simultaneously
- problem-solving skills
- proactive revenue management understanding
- knowledge of hospitality industry standards
Job Duties
- Seek opportunities to exceed guest, team member and ownership expectations
- meet or exceed budgeted revenue, profit, and margin for assigned departments and Suite Shop
- accurately forecast and track revenues, manage labor costs and expenses accordingly
- anticipate revenue/cost problems and manage discretionary expenditure timing in coordination with General Manager
- analyze budgets and forecasts to adjust staffing and operating costs
- ensure hotel staff are trained in financial control procedures and those procedures are regularly followed
- produce accurate, timely financial and operational reports
- proactively identify revenue/expense opportunities and resolve operational challenges
- maximize occupancy and ADR with rate flexibility guidance to GSA team
- maintain guest service excellence and personally respond to guest needs
- ensure all staff are trained in guest service guarantee and develop customer service programs
- conduct team meetings, training and incentives aligned with hotel goals
- advise and assist team leaders in meeting goals
- empower staff to deliver superior service
- enforce hotel policies supporting consistent guest service
- implement daily strategy to maximize occupancy and ADR
- be familiar with hotel services, facilities and competitors
- proactively inspect event setups and assist when needed
- maintain key account relationships and ensure their needs are met
- manage human resources including recruitment, orientation, training and evaluation
- maintain positive work environment and interdepartmental communication
- ensure staff understand key hotel policies and workplace injury procedures
- maintain compliant personnel files
- complete training objectives and development plans
- monitor and maintain acceptable turnover levels
- review changes in occupancy and adjust staffing
- comply with health and safety codes and certifications
- identify and correct safety hazards and security issues
- enforce key control system policies
- maintain physical standards by daily inspections of public areas and support brand initiatives on energy efficiency and waste reduction
- communicate during capital projects to minimize disruption
- maintain hotel vans’ upkeep and preventive care
- coordinate guest transportation needs during peak activities
- maintain outstanding quality assurance and audit documentation
- inspect a minimum of 20 rooms per week and track maintenance
- coordinate event setup, staffing, supplies and costs
- perform reasonable additional tasks as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter