Job Overview
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Flexible Schedule
Meal allowance
Job Description
Our company is a respected hotel establishment known for its commitment to excellence in guest services and operational efficiency. We pride ourselves on maintaining high standards of hospitality, creating a welcoming atmosphere for travelers and guests alike. Our team of dedicated professionals works diligently to ensure that every guest experience is memorable through outstanding service and attentiveness. As part of the hospitality industry, our hotel offers comprehensive accommodation services, including comfortable lodging, excellent amenities, and exceptional customer care. We place a strong emphasis on teamwork, leadership, and professional growth within our dynamic environment.
We are currently seeking a qualified... Show More
We are currently seeking a qualified... Show More
Job Requirements
- High School diploma or higher
- minimum 3 years hotel front office experience
- minimum 1 year at supervisory level
- willingness to work evening shift
- effective communication skills
- pleasing personality
- good team player
- good listener
- well-groomed and professional appearance
- open to praise and discrete with criticism
Job Qualifications
- High School diploma or higher
- minimum 3 years hotel front office experience
- minimum 1 year supervisory level experience
- proficiency in property management systems
- good leadership and communication skills
- understanding of hotel operating procedures
- ability to conduct staff performance reviews
- knowledge of reservation systems and rate plans
- effective guest complaint handling
- strong organizational skills
- ability to prepare schedules and manage staff
- good team player
- professional appearance and conduct
Job Duties
- Directly supervise all front office personnel and ensure proper completion of all front office duties
- direct and coordinate the activities of the front desk, reservations, guest services, and telephone areas
- ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area
- act as the Manager on Duty when scheduled
- send daily activity and accomplishment emails to General Manager and VP Operations
- train front desk personnel on the property management system
- enforce policies and procedures with front office and breakfast area staff
- maintain proper staffing and prepare work schedules for front office and breakfast area staff
- conduct regular performance reviews
- monitor front office communications logs
- ensure compliance with company uniform policy
- conduct weekly departmental and individual meetings
- supervise delegated responsibilities
- maintain equipment and supplies
- inform General Manager of unique operational issues
- handle guest complaints
- work flexible shifts including audit and fill ins
- understand and code invoices for front office and breakfast area
- process reservations and cancellations
- have complete knowledge of room types and rate plans
- understand franchise policies on reservations
- promote goodwill by being courteous and friendly to guests and associates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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