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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $54,000.00 - $67,000.00
Work Schedule
Standard Hours
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with company contribution
Tuition Assistance
discounted hotel stays
Job Description
Concord Hospitality is a distinguished hospitality company known for its commitment to providing exceptional guest experiences and fostering a positive workplace culture. With a portfolio of hotel properties, Concord Hospitality places a strong emphasis on quality, integrity, and community, making it a leader in the hospitality industry. The company prides itself on investing in its people, offering opportunities for growth, and ensuring that every associate feels valued and supported. Concord Hospitality's culture is defined by its five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. These guiding principles shape the company's approach to service excellence and operational success.
The Front O... Show More
The Front O... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front office operations
- Demonstrated leadership skills
- Strong interpersonal and communication abilities
- Ability to handle multiple tasks and work under pressure
- Knowledge of hotel management software preferred
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- Previous hotel front office leadership experience preferred
- Excellent communication, organization, and problem-solving skills
- A hands-on leadership style with the ability to motivate and develop a high-performing team
- Financial awareness and experience with hotel operating systems preferred
- Passion for guest service and operational excellence
Job Duties
- Lead and oversee front desk operations across both properties, ensuring seamless service and exceptional guest satisfaction
- Personally model outstanding hospitality through responsiveness, professionalism, and proactive guest engagement
- Recruit, train, coach, and mentor front desk associates in check-in/check-out procedures, reservations, and service excellence
- Empower team members to deliver memorable experiences and celebrate their achievements
- Serve as Manager on Duty, supporting overall hotel operations and resolving guest concerns when needed
- Collaborate with Sales, Revenue Management, and the General Manager to maximize revenue and enhance the guest experience
- Manage scheduling, payroll, recruiting, and performance development for the front office team
- Maintain accurate financial controls, reporting, and compliance with cash handling procedures
- Ensure both properties maintain high quality standards through inspections of guest rooms, public areas, and exterior spaces
- Promote a safe, secure work environment by proactively addressing potential hazards and supporting compliance standards
- Partner with maintenance teams to ensure the physical property remains welcoming, functional, and well maintained
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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