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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $54,000.00 - $67,000.00
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Dental Insurance
Health Insurance
401(k)
Disability insurance
401(k) matching
Tuition Reimbursement
Opportunities for advancement
Vision Insurance
Job Description
Concord Hospitality is a renowned company specializing in hotel management, known for its dedication to quality service and creating exceptional guest experiences. Managing a diverse portfolio of properties, Concord Hospitality strives to maintain a high standard of hospitality across all its hotels. The organization values employee growth, integrity, and community, fostering a workplace where every team member feels supported and empowered. Their commitment to diversity and inclusion makes them a top employer in the hospitality industry, recognized for cultivating a positive and productive environment. Providing competitive wages and comprehensive benefits, Concord Hospitality ensures its associates thrive both professionally and personally.<... Show More
Job Requirements
- Previous hotel front office leadership experience preferred
- Excellent communication organization and problem-solving skills
- Ability to lead and motivate a team effectively
- Hands-on leadership approach
- Financial awareness
- Experience with hotel operating systems preferred
- Strong commitment to guest service for operational excellence
Job Qualifications
- Previous hotel front office leadership experience preferred
- Excellent communication organization and problem-solving skills
- A hands-on leadership style with the ability to motivate and develop a high-performing team
- Financial awareness and experience with hotel operating systems preferred
- Passion for guest service and operational excellence
Job Duties
- Lead and oversee front desk operations across both properties ensuring seamless service and exceptional guest satisfaction
- Personally model outstanding hospitality through responsiveness professionalism and proactive guest engagement
- Recruit train coach and mentor front desk associates in check-in/check-out procedures reservations and service excellence
- Empower team members to deliver memorable experiences and celebrate their achievements
- Serve as Manager on Duty supporting overall hotel operations and resolving guest concerns when needed
- Collaborate with Sales Revenue Management and the General Manager to maximize revenue and enhance the guest experience
- Manage scheduling payroll recruiting and performance development for the front office team
- Maintain accurate financial controls reporting and compliance with cash handling procedures
- Ensure both properties maintain high quality standards through inspections of guest rooms public areas and exterior spaces
- Promote a safe secure work environment by proactively addressing potential hazards and supporting compliance standards
- Partner with maintenance teams to ensure the physical property remains welcoming functional and well maintained
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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