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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.75 - $28.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
team events
Job Description
Our company specializes in elevating lifestyle experiences through boutique hotels and restaurants, seamlessly blending exceptional food and beverage offerings with the luxurious sensorial environments of our properties. We pride ourselves on creating unforgettable memories for our guests, bringing dreams to life by delivering impeccable service and attention to detail at every touchpoint. From the moment guests arrive, they encounter personalized and thoughtful care designed to exceed their expectations and provide a retreat where they can feel truly valued and pampered. At the heart of our operation is a commitment to people-first values, emphasizing our Curators—our staff members—as the driving force... Show More
Job Requirements
- Hospitality management education or relevant training
- Minimum two years experience in front desk leadership
- Strong interpersonal and communication skills
- Ability to manage conflict and resolve guest issues
- Experience leading a team
- Proficiency with front desk operations
- Knowledge of Hilton Front Desk system preferred
Job Qualifications
- Hospitality management education or equivalent on-the-job training
- Two years experience as a front desk leader
- Strong customer relation skills
- Excellent communication abilities both face-to-face and in writing
- Leadership experience in a fast-paced hospitality environment
- Experience with Hilton Front Desk systems is a plus
Job Duties
- Lead and motivate front desk clerks
- Ensure exceptional guest service and satisfaction
- Manage conflict resolution and guest complaints
- Collaborate with other hotel departments
- Train and develop front desk team members
- Monitor front desk operations for efficiency
- Maintain accurate guest records and reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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