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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,304.00 - $95,700.00
Work Schedule
Standard Hours
Job Description
Hyatt Centric the Pike Long Beach is part of the prestigious Hyatt Hotels Corporation, a global hospitality leader known for its commitment to providing exceptional guest experiences through dedicated and attentive service. Hyatt hotels are recognized worldwide for their innovation, luxury, and personalized service that create memorable stays for business and leisure travelers alike. The Hyatt Centric the Pike Long Beach specifically combines the vibrant culture of Long Beach with the elegance and comfort guests expect from Hyatt, making it an ideal destination for visitors seeking both relaxation and adventure in Southern California.
In this dynamic environment, the Front O... Show More
In this dynamic environment, the Front O... Show More
Job Requirements
- Bachelor’s degree in hospitality or related field preferred
- Minimum 4 years progressive hotel Rooms Management experience
- Previous hotel pre-opening experience preferred
- Strong leadership and team management abilities
- Excellent communication skills in English
- Proficiency in Microsoft Word and Excel
- Outstanding organizational and interpersonal skills
- Ability to provide exceptional customer service and handle guest complaints effectively
Job Qualifications
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel Rooms Management experience typically with Hyatt
- Previous hotel pre-opening experience preferred
- Service oriented style with professional presentation skills
- At least 2 years progressive management experience within the Rooms Division of a hotel
- Hotel/Hospitality degree an asset
- High energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Proficient in Microsoft Word and Excel
- Excellent organizational, interpersonal and administrative skills
Job Duties
- Responsible for short and long term planning and the management of the hotels Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
- Insures proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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