Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $31.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Bonus opportunities
Professional Development
Job Description
Marriott Vacations Worldwide is a globally recognized leader in the hospitality industry, known for delivering outstanding vacation experiences and exceptional guest services across a diverse portfolio of brands. With a strong commitment to quality service, innovation, and operational excellence, Marriott Vacations Worldwide has built a reputation for being a preferred employer for professionals who are passionate about hospitality and guest satisfaction. The company fosters a culture of inclusivity and diversity, ensuring a supportive and engaging work environment for all team members. Marriott Vacations Worldwide is dedicated to sustaining an inclusive culture that values diverse perspectives and backgrounds, reflecting its mission... Show More
Job Requirements
- Bachelor's degree in Hospitality Management or equivalent work experience
- Minimum five years of experience in hospitality management or supervisory roles
- Excellent communication skills both written and oral
- Proficiency in computer applications including MS Word, Excel, and Outlook
- Ability to lead, coach, and develop staff effectively
- Knowledge of property management systems
- Physical ability to stand, walk extended distances, sit frequently, lift 26-50 lbs, and reach arms in any direction
- Commitment to follow company policies and procedures
- Ability to handle guest complaints and provide quick resolutions
- Willingness to work collaboratively with multiple departments
- Ability to prepare and analyze operational reports
Job Qualifications
- Bachelor's degree in Hospitality Management or equivalent work experience
- Minimum five years of hospitality management or supervisory experience
- Strong leadership and employee development skills
- Excellent written and oral communication skills
- Proficient in MS Word, Excel, and Outlook
- Experience with OPERA property management system is a plus
- Experience in condo hotel operations is highly desirable
Job Duties
- Manage and supervise Guest Services, Reservations and Bell/Valet departments including daily review of room availability to maximize revenue and occupancy
- Monitor and maintain property management system, inventory and operation
- Edit and prepare payroll for the department
- Ensure adherence to property and company policies and procedures
- Manage, supervise, and direct all weekly and end-of-month reporting requirements of the Guest Service department
- Develop long term guest service goals with an ongoing training/coaching plan including monthly meetings with guest service staff
- Actively support and encourage the Ho'okipa Incentive Plan
- Schedule and plan work assignments for the department and supervise staff
- Review the Night Audit work daily before submitting to the General Manager
- Ensure City Ledger billing is accurate and current
- Ensure guest service agents follow established guidelines including cash handling and key control
- Work closely with Housekeeping and Maintenance departments to maintain brand standards
- Follow up immediately on all guest challenges
- Drive effective communication across departments to ensure consistency and cohesion
- Oversee daily operations of the bell/valet desk
- Perform other tasks and projects as assigned by the General Manager
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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