Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.25 - $30.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus program
Employee Discounts
Training and Development
Job Description
Marriott Vacations Worldwide is a globally recognized leader in the hospitality industry, specializing in vacation ownership and resort management. The company is dedicated to providing exceptional guest experiences through its innovative vacation products and outstanding customer service. With a strong commitment to diversity and inclusion, Marriott Vacations Worldwide fosters a work environment that promotes growth, collaboration, and excellence within its workforce. As part of a prestigious portfolio, the company emphasizes sustainable practices and community engagement, making it a sought-after employer in the hospitality sector.
This opportunity is for a leadership role overseeing the daily operations of the Guest Services, Rese... Show More
This opportunity is for a leadership role overseeing the daily operations of the Guest Services, Rese... Show More
Job Requirements
- Bachelor's degree in hospitality management or equivalent experience
- Minimum five years experience in hospitality management or supervisory role
- Excellent communication skills both written and oral
- Proficient in MS Word, Excel and Outlook
- Knowledge of OPERA property management system preferred
- Ability to manage multiple departments and coordinate with team headquarters
- Experience handling payroll and financial reporting
- Ability to address guest complaints effectively
- Capability to oversee and motivate staff
- Willingness to start tentatively on November 14th
Job Qualifications
- Bachelor's degree in Hospitality Management or related field
- Minimum five years hospitality management experience
- Experience in condo hotel operations preferred
- Proficient in Microsoft Word, Excel and Outlook
- Knowledge of OPERA property management system a plus
- Strong written and oral communication skills
- Proven leadership and supervisory skills
- Ability to develop and evaluate employee performance and goals
Job Duties
- Manage and supervise Guest Services, Reservations and Bell/Valet departments daily
- Review room availability daily to maximize revenue and occupancy
- Monitor and maintain property management system, inventory and operations
- Edit and prepare payroll for department
- Ensure adherence to property and company policies and procedures
- Manage and complete weekly and end of month reporting for Guest Service department
- Develop and implement long term Guest Service goals with training and coaching plans
- Support and encourage the Ho'okipa Incentive Plan
- Schedule and assign work duties for department staff
- Review Night Audit work daily before General Manager submission
- Ensure accurate and current City Ledger billing
- Enforce cash handling, key control and Sarbanes Oxley guidelines among Guest Service Agents
- Collaborate with Housekeeping and Maintenance departments to maintain standards
- Follow up promptly on guest issues
- Ensure effective communication across departments
- Oversee bell/valet operations despite external employment status
- Perform other duties as assigned by General Manager
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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