Front Office Manager at Fairfield Inn & Suites West Des Moines
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $26.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
excellent pay
hotel discounts
Food and beverage discounts
Professional growth opportunities
collaborative work environment
flexible scheduling
supportive leadership
Job Description
Our esteemed hotel stands as a beacon of exceptional hospitality and guest service, renowned for creating memorable experiences for travelers from around the globe. As a dynamic leader in the hospitality industry, our establishment prides itself on blending classic service values with modern amenities to meet and exceed guest expectations. With a commitment to excellence in every detail and an inviting atmosphere that feels like home, our hotel offers a unique environment where teamwork and guest satisfaction are paramount. We are currently seeking a Front Office Manager to join our vibrant team, a role integral in maintaining and elevating our... Show More
Job Requirements
- At least two years of experience in hotel operations
- Additional two years in a hotel leadership role
- Demonstrated leadership and team management skills
- Flexibility to work nights, weekends, and holidays
- Strong problem-solving and multitasking abilities
- High school diploma or equivalent
- Excellent customer service orientation
Job Qualifications
- At least two years of experience working in hotels
- Minimum two years in a hotel leadership position such as manager or higher
- Proven experience in coaching, mentoring, and teambuilding
- Strong interpersonal skills and a people-oriented approach
- Ability to provide strategic business insights and operational management
- Excellent communication and organizational skills
Job Duties
- Overseeing the day-to-day operations of the front desk and associated functions
- Ensure adherence to established procedures for all related activities by all supervised functions and personnel
- Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services
- Overseeing and participating in guest registration and check out
- Managing, training, and scheduling the Front Office staff
- Carrying out activities required for the smooth functioning of the Front Office including night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication
- Acting as a liaison between General Manager and staff
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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