Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $65,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k
tutition assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a renowned hotel management company known for its commitment to quality, integrity, and community within the hospitality industry. As a company that manages numerous hotels across various regions, Concord Hospitality emphasizes a culture built on five key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. The company is recognized as a great place to work, especially for Millennials and Women, and actively promotes diversity, inclusion, and a positive work environment. It is dedicated to fostering a supportive workplace that values work-life balance, transparency, and community involvement, while ensuring that employees enjoy their work experience. Concord Hospitality is also... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in hotel front office management
- excellent communication and interpersonal skills
- ability to lead and train staff
- knowledge of hotel safety and security procedures
- capability to produce financial reports accurately
- understanding of human resources policies and compliance
- ability to work flexible hours including weekends and holidays
Job Qualifications
- high school diploma or equivalent
- previous experience in a hospitality front office management role
- strong leadership and communication skills
- knowledge of hotel front desk operations and financial control procedures
- experience in human resources management
- ability to handle multiple responsibilities efficiently
- proficiency in relevant hotel management software systems
- strong problem-solving and customer service skills
Job Duties
- maintains guest service as the driving philosophy of the hotel
- personally demonstrates a commitment to guest services in responding promptly to guest needs
- ensures all hotel staff including new hires are trained to meet guest service standards
- develops added value customer service programs
- acts as manager on duty and manages front desk operations
- ensures front desk staff is trained in all front desk operations including check-in/check-out procedures and telephone handling
- leads and assists in revenue management functions
- manages human resources functions including recruiting, training, and performance evaluation
- maintains a positive and cooperative work environment
- ensures compliance with local health and safety codes
- recognizes and corrects potential safety hazards and security problems
- manages preventive maintenance programs and schedules deep-cleaning activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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