Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $32,700.00 - $57,300.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
Ambassador Hotel Wichita, Autograph Collection, exemplifies luxury and sophistication in the heart of downtown Wichita. With its 117 elegantly appointed guest rooms and the renowned Siena Tuscan Steakhouse, the hotel offers a refined Italian dining experience and an inviting upscale ambiance. This historic establishment is not only a popular destination for guests seeking comfort and elegance but also a place where team members are valued for their commitment to exceptional hospitality and professional growth. At Ambassador Hotel Wichita, staff thrive within a culture that celebrates guest experience and the pursuit of excellence in service.
We are currently seeking a de... Show More
We are currently seeking a de... Show More
Job Requirements
- High school diploma or equivalent
- customer service and management experience required
- ability to stand for long periods
- flexible to work varying shifts including weekends and holidays
- ability to handle stressful situations calmly
- must be trained or willing to train in emergency procedures and Automated External Defibrillator use
Job Qualifications
- Proven customer service and management experience
- strong communication skills both verbal and written
- supervisory and performance management skills
- knowledge of technical front desk operations
- ability to handle difficult guests with diplomacy
- professional appearance and mannerism
- strong organizational and accounting skills
- ability to multitask and work under pressure
- knowledge of Wichita area and local events
Job Duties
- Recruits selects and retains a quality Front Office staff including Front Desk Associates and Valet Bellmen staff
- supervises the front office to ensure adherence to hotel procedures regulations and standards
- ensures smooth efficient and professional operation of front office including guest check-in and check-out and proper handling of guest accounts
- initiates and implements up-selling techniques to promote hotel services and facilities
- trains Front Office and Valet staff to deliver excellent service and maintain current knowledge of hotel offerings and local events
- provides great customer service in a warm and friendly manner
- audits work for accuracy and consistency and maintains high performance standards
- enforces company standards of dress and appearance
- works with General Manager to improve hotel curb appeal lobby presentation and arrival departure experience
- verifies payroll daily and weekly for front office and valet personnel
- handles customer complaints credit card chargebacks and customer care cases
- develops knowledge of frequent guests and their needs
- resolves guest relation problems skillfully
- responsible for key control and security measures
- organizes and maintains Front Office records and inventory
- trains staff in emergency fire evacuation safety procedures and use of Automated External Defibrillator
- maintains ongoing communication with Housekeeping Controller Reservation office and other departments
- provides timely weekly work schedules
- capable of performing all Front Desk duties as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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