Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $70,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Supplemental insurance offerings
Paid Time Off
Employee assistance program
401k plan
Hotel discount travel program
associate discounts
Training and development programs
Career advancement opportunities
Job Description
The AC Hotel Boston Downtown, part of the distinguished Colwen Hotels group, is seeking a dedicated and detail-oriented Front Office Manager to join its dynamic team. Colwen Hotels is a reputable hospitality group known for its commitment to hard work, character, and authenticity, operating a portfolio of 40 hotels across 10 states. The group prides itself on cultivating forward-thinking concepts that enrich guest experiences and empower individuals through career advancement opportunities. This vibrant hospitality company values innovation and continuous growth, making it an ideal place for professionals seeking a rewarding career. The AC Hotel Boston Downtown reflects all these values... Show More
Job Requirements
- Two year college degree or equivalent hospitality experience preferred
- at least one year hotel front desk supervisory experience
- excellent verbal and written communication skills
- reliable with ability to multi-task and work under pressure
- excellent interpersonal and customer service skills
- strong supervisory and leadership skills
- familiar with common computer software programs
- must be willing to work varied hours including nights, weekends, and holidays
Job Qualifications
- Two year college degree or equivalent hospitality experience preferred
- at least one year hotel front desk supervisory experience
- excellent verbal and written communication skills
- strong supervisory and leadership skills
- excellent interpersonal and customer service skills
- familiarity with common computer software programs
- ability to work varied hours including nights, weekends, and holidays
Job Duties
- Manage day-to-day operations of the front office department to meet company and brand standards
- recruit, interview, and hire associates for the front office department
- develop departmental goals and objectives to prioritize and organize work
- drive ongoing associate engagement and recognition initiatives
- establish and maintain collaborative relationships with team members
- manage ordering and inventory of department supplies and uniforms
- supervise staffing levels to meet guest services, operational needs, and financial objectives
- monitor associate performance, provide coaching and mentoring
- comprehend budgets, operating statements, and maintain operating budget
- ensure adherence to credit and cash handling policies
- demonstrate knowledge of brand-specific service culture
- greet VIPs and arrange special services
- review daily front office reports generated by night audit
- take proactive approach to guest issues
- coach and support front office in managing occupancy, rates, wages, and expenses
- identify service issues and trends and facilitate creative solutions
- ensure compliance with company policies and federal and state regulations
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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