Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $70,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
flexible spending accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee assistance program
401K Plan - Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family
Exclusive Associate Discounts - Travel, Entertainment, & Retail
Training and development programs
Career advancement opportunities
Job Description
The AC Hotel Boston Downtown, a proudly managed property under the Colwen Hotels group, is renowned for delivering exceptional hospitality experiences in the heart of Boston. Colwen Hotels is a distinguished hospitality company committed to hard work, integrity, and authenticity. With a diverse portfolio of 40 hotels spanning across 10 strategic states, Colwen Hotels continues to innovate and lead the industry by empowering its associates to embrace forward-thinking concepts that enrich guest experiences. The company fosters an environment where ideas flourish and associates have meaningful opportunities for career growth and advancement. This dynamic culture ensures that the brand remains ahead... Show More
Job Requirements
- Two year college degree or equivalent hospitality experience preferred
- At least one year hotel front desk supervisory experience
- Excellent verbal and written communication skills
- Reliable with ability to multi-task and work under pressure
- Excellent interpersonal and customer service skills
- Strong supervisory and leadership skills
- Familiar with common computer software programs
- Must be willing to work varied hours including nights, weekends, and holidays
Job Qualifications
- Two year college degree or equivalent hospitality experience preferred
- At least one year hotel front desk supervisory experience
- Excellent verbal and written communication skills
- Reliable with ability to multi-task and work under pressure
- Excellent interpersonal and customer service skills
- Strong supervisory and leadership skills
- Familiar with common computer software programs
- Willingness to work varied hours including nights, weekends, and holidays
Job Duties
- Manage day-to-day operations of the front office department to ensure adherence to brand standards and exceed guest expectations
- Recruit, interview, and hire front office associates
- Develop departmental goals and objectives for prioritization and organization
- Drive ongoing associate engagement and recognition initiatives
- Establish and maintain open collaborative relationships with team members
- Manage ordering and inventory of front office supplies and uniforms
- Supervise staffing levels to meet guest service and operational needs
- Monitor associate performance and provide coaching and development
- Comprehend and maintain operating budgets and financial documents
- Ensure compliance with credit and cash handling policies
- Demonstrate brand service culture and ensure excellent guest service
- Greet VIPs and arrange special services
- Review nightly audit reports and resolve issues timely
- Proactively address guest issues and lead by example
- Coach and support front office in managing occupancy, rates, and expenses
- Identify service issues and facilitate creative solutions
- Ensure compliance with company policies and legal regulations
- Perform other duties as assigned to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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