Front Office Manager

Salinas, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $22.00 - $23.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Voluntary Short-term Disability

voluntary long-term disability

company paid basic life insurance

Company Paid AD&D insurance

401(k) with Company Match

Paid Time Off

State required sick pay

Paid holidays

Hotel discounts by brand

Job Description

Providence Hospitality Partners is a well-established hospitality management company headquartered in Denver, Colorado, founded in 2002. The company prides itself on operating hotels that prioritize delivering outstanding guest experiences, fostering a supportive work environment for associates, and providing attractive investment opportunities for stakeholders. Committed to excellence, Providence Hospitality Partners emphasizes teamwork, strong work ethics, exceptional service, and maintaining a healthy balance between professional and personal life. The company’s culture is deeply rooted in encouraging associates to meet defined objectives while contributing positively to the communities in which they operate.

The Hampton Inn & Suites Salinas, located in Salinas, Californi... Show More

Job Requirements

Bachelor's degree or equivalent preferred
Four years of front desk related experience or equivalent
Proven leadership skills
Strong communication abilities
Customer service experience
Ability to work in a fast-paced environment
Proficiency with computer systems and software
Flexibility to adapt to changing priorities
Ability to stand and walk for extended periods
Ability to lift or carry items up to 25 lbs

Job Qualifications

Proven leadership and business acumen skills
Demonstrated proficiency in supervising and motivating subordinates
Basic competence in subordinates' duties and tasks
Good judgement with ability to make timely and sound decisions
Excellent written and oral communication skills
Bilingual skills a plus
Versatility, flexibility, and willingness to work within changing priorities
Acute attention to detail
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Proficient in Microsoft Office and brand internet platforms
Excellent customer service skills
Ability to understand and follow written and verbal instructions
Professional appearance and demeanor
Ability to communicate effectively with diverse populations

Job Duties

Organizes and directs daily activities of front desk agents including concierge, bell/valet, security, and night audit services
Be a brand ambassador and represent the Indigo brand story and local information while maintaining appropriate uniform
Direct, implement, and maintain service standards
Maintain complete knowledge of daily house count, arrivals/departures, group activities, room rates, packages, and promotions and communicate to staff
Monitor guest registration, check-out, and telephone service
Develop and monitor department budget managing expenses within approved constraints
Implement and maintain programs to enhance guest satisfaction and efficient front office operations
Perform front desk agent duties including guest check-in and check-out, responding to questions, resolving complaints, answering phones, and managing reservations
Ensure guests' needs are fulfilled and assist with dining, entertainment, or transportation reservations
Assist staff with resolution of guest complaints
Maintain thorough knowledge of hotel services, facilities, policies, and area attractions
Monitor social media and travel sites for response and trends
Prepare accurate and timely reports
Hire, train, supervise, motivate, and develop front office staff and manage schedules
Assign duties and monitor quality assuring compliance with policies and safety regulations
Provide daily guidance and oversight and promote performance
Identify problem areas and take corrective actions
Perform other tasks assigned by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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