Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $23.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Voluntary Short-term Disability
voluntary long-term disability
company paid basic life insurance
Company Paid AD&D insurance
401(k) with Company Match
Paid Time Off
State required sick pay
Paid holidays
hotel discounts
Job Description
Providence Hospitality Partners, headquartered in Denver, Colorado, is a reputable hospitality management company established in 2002. The company is dedicated to operating hotels where guests enjoy staying, associates take pride in working, and investors find valuable opportunities to own. Providence Hospitality Partners fosters a corporate culture rooted in teamwork, strong work ethics, service to others, and maintaining personal balance. They encourage every associate to achieve clearly defined goals and pursue proactive initiatives aimed at enhancing community wellbeing. By upholding these core values, the company ensures sustained growth and excellence within the hospitality industry.
The Front Desk Manager role at Providenc... Show More
The Front Desk Manager role at Providenc... Show More
Job Requirements
- Bachelor’s degree or equivalent preferred
- Four years of front desk related experience or equivalent
Job Qualifications
- Proven leadership and business acumen skills
- Demonstrated proficiency in supervising and motivating subordinates
- Basic competence in subordinates’ duties and tasks
- Good judgement with the ability to make timely and sound decisions
- Excellent written and oral communication skills
- Bilingual skills a plus
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Acute attention to detail
- Strong organizational, problem-solving, and analytical skills
- Ability to manage priorities and workflow
- Proficient on Microsoft Office and brand internet platforms
- Excellent customer service skills
- Ability to understand and follow written and verbal instructions
- Professional appearance and demeanor
- Ability to effectively communicate with people at all levels and from various backgrounds
Job Duties
- Organizes, directs, and monitors daily activities of front desk agents in duties and responsibilities of front desk, concierge, bell/valet, security, and night audit services
- Be a brand ambassador
- know and represent the Indigo brand story, local information and be in appropriate uniform at all times
- Directs, implements, and maintains service standards
- Maintains complete knowledge at all times of daily house count, expected arrivals/departures, scheduled in-house group activities, all room rates, special packages, and promotions
- communicates information to appropriate staff
- Monitors guest registration, check-out, and telephone service
- Develops, implements, and monitors department budget
- manages expenses within approved budget constraints
- Develops, implements, and maintains programs/processes to enhance guest satisfaction and ensure front office operations are efficient and profitable
- Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel
- Ensures that guests’ needs are fulfilled, and their stay is as pleasurable as possible
- assists with dining, entertainment, or transportation reservations as needed
- Assists front office staff with resolution of guest problems/complaints as needed
- Possesses and maintains thorough knowledge of hotel services, facilities, and policies and area’s attractions
- Monitors social media and travel sites for response and trends
- Prepares accurate and timely reports as required
- Hires, trains, supervises, motivates, and develops front office staff
- manages schedules and workflow
- Assigns duties and monitors quality of work
- assures staff conforms to organizational policies and procedures and safety regulations
- Provides day-to-day guidance and oversight of subordinates
- actively works to promote and recognize performance
- Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions
- Performs other related duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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