Front Office Manager

Vacaville, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $80,000.00 - $85,000.00

Work Schedule

Standard Hours

Benefits

PTO

Hotel and restaurant discounts

Health Insurance

Vision Insurance

Dental Insurance

401(k) Plan

Paid holidays

short-term disability

long-term disability

Referral bonuses

flexible spending accounts

Job Description

Archer Hotel Napa is a distinguished boutique hotel located in the heart of downtown Napa, California. This wine-country-chic property boasts 183 luxurious guest rooms and balcony-clad suites, offering a sophisticated stay inspired by the local vineyard culture. The hotel features an expansive sixth-floor rooftop complete with the Sky & Vine Rooftop Bar, Whiskey Bar, Water Deck, Rooftop Spa, and Fitness Studio, delivering a holistic and upscale guest experience. Guests can also indulge in fine dining at the celebrated Charlie Palmer Steak located on the first floor. The venue offers over 22,000 square feet of indoor and outdoor meeting and event... Show More

Job Requirements

High school diploma or equivalent
Previous experience in hospitality or service industries preferred
Capable of exerting up to 40 pounds of force occasionally
Able to stand for extended periods
Able to reach overhead, utilize both hands, lean over, stoop and kneel
Excellent communication skills
Comfortable following directions, guidelines and work objectives
Eager to be part of a great work culture and team

Job Qualifications

Experience in hospitality or service industry
Strong leadership abilities
Excellent interpersonal and communication skills
Ability to manage and develop teams
Customer-focused approach
Ability to work under pressure and maintain professionalism
Knowledge of hotel operations, products and services
Familiarity with local area

Job Duties

Monitor staffing levels to ensure appropriate coverage for business demand
Set departmental objectives, work schedules, budgets, policies and procedures
Ensure that team members have current knowledge of hotel products, services, pricing and policies, as well as familiarity of the local area
Conduct monthly one-on-one meetings, as well as departmental meetings
Check all hotel guests in and out in a confident, professional and personalized manner
Welcome and register hotel guests, explain the accommodations and establish the credit or method of payment
Communicate effectively, both orally and in writing, to provide clear direction to staff
Comply with LodgeWorks' standards and regulations to encourage safe and efficient hotel operations
Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for the team and other associates
know and communicate hotel emergency procedures
inform and assist guests in emergencies
Administer counseling and discipline to team members as necessary, and provide training and recognition to employees at all levels to maintain a team-oriented environment
Recruit, manage, train and develop the Front Office Team
Maintain good communication and working relationships with all departments
Meet or exceed budgeted profit goals and maintain labor efficiency ratios to ensure excellent guest service and cost-effectiveness
Comply with local and LodgeWorks' hotel security, fire regulations and all health and safety policies
Understand and enforce all cash handling, check handling, tax exempt and credit policies
Maintain accuracy and thoroughness of various reporting requested on a daily, weekly and monthly basis
Engage with guests and follow up to ensure complete resolution
respond to guest feedback, looking at such as an opportunity to build guest satisfaction
Maintain a high level of confidentiality
Implement changes that could improve service and increase operational efficiency
Assist in any other task or duties as requested by management

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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