Front Office Manager

Vacaville, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $80,000.00 - $85,000.00

Work Schedule

Standard Hours

Benefits

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401(k) plan with Company Match

Paid holidays

short-term disability

long-term disability

Referral bonuses

flexible spending accounts

Job Description

Archer Hotel Napa is a distinguished wine-country-chic boutique hotel nestled in the heart of downtown Napa. Known for its luxurious 183 guest rooms and balcony-clad suites, the hotel offers guests a unique blend of comfort, style, and local character. The property features an expansive sixth-floor rooftop complete with Sky & Vine Rooftop Bar, Whiskey Bar, Water Deck, Rooftop Spa, and Fitness Studio, making it a premier destination for visitors seeking both relaxation and excitement. Additionally, the hotel boasts the celebrated first-floor Charlie Palmer Steak, an exclusive dining experience that complements its upscale accommodations. The AAA Four Diamond and Forbes Travel... Show More

Job Requirements

High school diploma or equivalent
prior management experience in hospitality or related industry
excellent customer service skills
ability to handle physical demands including standing for extended periods and occasional lifting up to 40 pounds
strong organizational skills
proficiency with hotel management software
commitment to upholding safety and security policies

Job Qualifications

Experience managing guest-facing teams in hospitality
strong leadership and interpersonal skills
excellent oral and written communication skills
knowledge of hotel operations and front office procedures
ability to train and mentor staff
problem-solving and conflict resolution skills
flexible and adaptable to changing environments

Job Duties

Monitor staffing levels to ensure appropriate coverage for business demand
set departmental objectives, work schedules, budgets, policies and procedures
ensure that team members have current knowledge of hotel products, services, pricing and policies, as well as familiarity of the local area
conduct monthly one-on-one meetings, as well as departmental meetings
check all hotel guests in and out in a confident, professional and personalized manner
welcome and register hotel guests, explain the accommodations and establish the credit or method of payment
communicate effectively, both orally and in writing, to provide clear direction to staff

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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