Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $65,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holidays
Employee Discounts
401(k)
Job Description
Alyeska Resort is a premier mountain destination located in the breathtaking landscapes of Girdwood, Alaska, just 45 minutes south of Anchorage. This world-class resort features over 300 rooms, a Nordic Spa, and a renowned ski area, making it a favorite for both guests seeking luxury and outdoor adventure. Alyeska is known for its commitment to quality service and creating memorable experiences, boasting a lively yet professional atmosphere where employees are encouraged to "work hard, play hard, and live the adventure." The resort embraces a culture of hard work, high performance, and community, ensuring that each team member is part of... Show More
Job Requirements
- A minimum of 3 years of experience in hotel or hospitality operations with leadership experience in a front office or similar role
- Understanding of financial processes including guest billing, budgeting, P&L analysis, and labor cost management
- Proven ability to lead a team, provide clear direction, and drive a culture of high performance and accountability
- Proficiency in hotel management software such as Opera and strong skills in Microsoft Office Suite, especially Excel for financial reporting
- Flexibility to work evenings, weekends, and holidays
Job Qualifications
- Minimum of 3 years of experience in hotel or hospitality operations with leadership experience in a front office or similar role
- Understanding of financial processes including guest billing, budgeting, P&L analysis, and labor cost management
- Proven ability to lead a team, provide clear direction, and drive a culture of high performance and accountability
- Proficiency in hotel management software such as Opera and strong skills in Microsoft Office Suite, especially Excel for financial reporting
- Strong communication and interpersonal skills
- Ability to handle VIP guests, complex reservations, and special requests professionally
- Experience with recruitment, training, and developing staff
Job Duties
- Lead and manage all daily operations of the front desk, concierge, bell services, and night audit, ensuring efficient and guest-focused service
- Provide strategic direction for the front office, setting departmental goals and initiatives in line with hotel objectives to improve guest experience, staff performance, and profitability
- Participate in Resort Manager on Duty (MOD) program during assigned shifts, providing support throughout the Rooms Division and ensuring a smooth operation across the property
- Oversee guest billing processes, ensuring accuracy in transactions, managing discrepancies, and collaborating with the accounting department to ensure adherence to financial policies
- Develop and implement systems and processes to monitor and control department expenses, including labor costs, while ensuring proper allocation of staff and resources
- Supervise and support the front office team in handling VIP guests, complex reservations, and special requests, ensuring all guest interactions are handled professionally and promptly
- Lead the recruitment, onboarding, training, and development of front office staff, including night audit and concierge, to ensure compliance with Standard Operating Procedures (SOPs) and consistently high service standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Jobs By Filter