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Front Office Manager
Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $55,000.00
Work Schedule
Day Shifts
Night Shifts
Benefits
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
Job Description
The Hilton Fort Wayne at the Grand Wayne Convention Center is Northeastern Indiana's premier full-service hotel and banquet facility. As a distinguished property within the Hilton brand, it consistently delivers exceptional hospitality across all guest touchpoints, offering a wide range of services and amenities that cater to both business and leisure travelers. Known for its strategic location and elegant accommodations, the hotel attracts guests seeking comfort, convenience, and exemplary service. Hilton's reputation as a global hospitality leader is embodied at this location through its commitment to quality, innovation, and guest satisfaction.
The role of Front Office Manager at th... Show More
The role of Front Office Manager at th... Show More
Job Requirements
- Flexible schedule including early mornings, evenings, overnights, weekends, and holidays
- Weekend availability expected
- High-energy and guest-focused leadership style
- Ability to commute to Fort Wayne, IN 46802
- Minimum of 2 years hotel management experience preferred
Job Qualifications
- Proven success in a front office or guest services leadership role
- Hilton experience preferred
- Strong familiarity with Hilton systems (OnQ) is a plus
- College degree in Hospitality or Business Management preferred
- Equivalent work experience considered
- Excellent communication, leadership, and organizational skills
- Able to handle competing priorities in a high-guest-contact environment
- Demonstrated ability to lead by example, mentor staff, and create a culture of service excellence
Job Duties
- Provide day-to-day leadership for front desk and bell/transportation operations
- Ensure consistent delivery of Hilton brand service standards
- Recruit, hire, train, coach, and develop front office staff
- Oversee scheduling, payroll, and staffing levels to ensure operational efficiency
- Monitor guest satisfaction and resolve issues promptly
- Maintain financial controls, assist with departmental budgeting, and take ownership of the gift shop
- Partner with other hotel departments to ensure seamless guest experiences
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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