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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $53,000.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short term disability
long term disability
401(k) options
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a renowned hospitality company known for its commitment to quality, integrity, community, profitability, and fun. As a respected hotel management company, Concord Hospitality is dedicated to providing an exceptional work environment where employees are valued and encouraged to grow their careers. The company takes pride in its Associate First culture, ensuring that the needs and development of its associates are a top priority. Concord Hospitality manages a variety of properties and offers extensive career advancement opportunities, comprehensive training programs, and a supportive team atmosphere. For those passionate about the hospitality industry, Concord Hospitality presents a unique opportunity... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in hotel front desk or guest services
- excellent interpersonal skills
- ability to work in a fast-paced environment
- strong organizational skills
- willingness to act as manager on duty
- knowledge of local health and safety codes
Job Qualifications
- experience in hotel front office management
- strong leadership and communication skills
- knowledge of revenue management principles
- proficiency in hotel computer systems and software
- customer service orientation
- ability to train and develop staff
- understanding of health and safety regulations
Job Duties
- maintains guest service as the driving philosophy of the hotel
- is committed to making every guest satisfied
- ensures all hotel staff including new hires know all components of guest services and are trained to meet standards
- develops added value customer service programs
- empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
- acts as manager on duty for hotel and manages front desk operations
- ensures front desk staff is trained in all front desk operations including check-in/check-out procedures telephone procedures hotel amenities and computer systems
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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