You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Vision
Dental
401k
Immediate Pay
Vacation Time
Sick Time
Holiday pay
Bonus opportunities
Employee Discounts
long term disability
short term disability
Life insurance
Job Description
Kana Hotel Group is a renowned hospitality company dedicated to becoming one of the most admired and service quality-driven hotel companies in the industry. With a clear mission to create an atmosphere grounded in friendly employee behavior and the delivery of the highest quality service and value to guests, Kana Hotel Group stands out as a premier employer and service provider. The company operates a portfolio of hotels that emphasize excellent guest experiences and employee growth, embodying a culture that fosters dedication, professionalism, and continuous improvement. As a part of Kana Hotel Group, employees benefit from a dynamic and supportive... Show More
Job Requirements
- Associates degree in hospitality preferred
- 1-3 years experience in hospitality required
- Supervisory experience preferred
- Customer service experience required
- Experience handling cash and credit card procedures
- Attention to detail
- Knowledge of the hotel layout, all amenities offered, and all procedures and organization
- Knowledge of local geographic area knowledge, area businesses and services, major highway and street information, and community events and attractions
Job Qualifications
- Associates degree in hospitality preferred
- 1-3 years experience in hospitality required
- Supervisory experience preferred
- Customer service experience required
- Experience handling cash and credit card procedures
- Attention to detail
- Knowledge of the hotel layout, all amenities offered, and all procedures and organization
- Knowledge of local geographic area knowledge, area businesses and services, major highway and street information, and community events and attractions
Job Duties
- Manage and monitor activities of all employees in the Front Office department making sure the team adheres the standards of excellence
- Schedule guest service team members according to labor standards and forecasted occupancy
- Conduct employee training and development
- assist in performance reviews and disciplinary action
- Conduct applicant screening and initial interviews of guest services applicants
- Maintain a professional and high-quality service-oriented environment at all times
- Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise
- Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel
- Participate in the preparation of the annual hotel budget
- Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department
- Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests
- Check accommodations, making sure any special requests are carried out
- Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees
- Greet guests upon arrival and ensure escort to accommodations if appropriate
- Track employee performance with upselling guest rooms
- Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication
- Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures
- Coordinate daily activities with hotel management team on a daily basis
- Hold monthly department meetings keeping staff informed of all activities in the hotel
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: