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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
HHM Hotels is a distinguished hotel management company recognized for its commitment to delivering exceptional guest experiences and operational excellence. As a prominent player in the hospitality industry, HHM Hotels manages a portfolio of hotels that focus heavily on guest satisfaction, operational efficiency, and sustainability. With a philosophy grounded in people-centric values like "People Are Our Capability," "Hearts That Serve," "Only Excellence," "Stay Nimble," and "Own It," HHM Hotels fosters a culture of respect, innovation, and continuous improvement. The company proudly maintains an inclusive and diverse work environment, being an equal-opportunity employer that does not discriminate against any protected group... Show More
Job Requirements
- Associate's or bachelor's degree preferred
- 2 to 5 years hospitality related experience
- Ability to manage front office operations
- Strong leadership and coaching skills
- Excellent communication and interpersonal skills
- Knowledge of accounting controls and financial operations
- Ability to develop and monitor budgets
- Capability to handle vendor and personnel contracts
- Physical ability to stand, walk, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
- Availability to work varying schedules including holidays and weekends
Job Qualifications
- Associate's or bachelor's degree preferred
- 2 to 5 years hospitality related experience
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review, submit for approval, and order capital budget items as required
- Supervise all guest services department managers
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Oversee all vendor and personnel contracts throughout the hotel
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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