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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Career growth opportunities
supportive work environment
Comprehensive training programs
competitive salary
employee recognition programs
Dynamic team culture
Health and safety compliance
Job Description
HHM Hotels is a reputable and dynamic hospitality management company that operates a diverse portfolio of properties committed to delivering exceptional guest experiences and maintaining sustainable practices. As a recognized leader in the hotel management industry, HHM Hotels strives to uphold high standards across all aspects of their operations, including service quality, employee development, and environmental stewardship. Managed under strong leadership, the company is dedicated to fostering a culture where people are the driving force behind success, embodying values such as capability, service heart, excellence, agility, and accountability.
The role of Front Office Manager at HHM Hotels is a critic... Show More
The role of Front Office Manager at HHM Hotels is a critic... Show More
Job Requirements
- Associate's or bachelor's degree preferred
- 2 to 5 years hospitality related experience
- Ability to work varied schedule including holidays and weekends
- Ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
Job Qualifications
- Associate's or bachelor's degree preferred
- 2 to 5 years hospitality related experience
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review, submit for approval, and order capital budget items as required
- Supervise all guest services department managers
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Oversee all vendor and personnel contracts throughout the hotel
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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