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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $21.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
performance bonuses
Job Description
The Front Office Manager role is a pivotal position within the hospitality industry, specifically designed for a dynamic hotel environment. The hiring establishment is a well-regarded hotel known for its dedication to exceptional guest services and a commitment to maintaining high standards across all departments. This company prides itself on fostering a collaborative and supportive workplace culture that empowers its employees to deliver memorable experiences to guests. The hotel is part of a respected brand that emphasizes quality, consistency, and customer satisfaction while providing a vibrant atmosphere where team members can grow professionally and personally.
The Front Office Mana... Show More
The Front Office Mana... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years experience in hotel front office operations
- Experience in team supervision or management
- Familiarity with hotel property management systems
- Strong customer service skills
- Ability to handle multiple tasks and work under pressure
- Good organizational and leadership skills
- Flexibility to work varied shifts including weekends and holidays
Job Qualifications
- Bachelor’s degree in hospitality management or related field preferred
- Proven experience in a supervisory or managerial role within a hotel front office
- Strong knowledge of hotel property management systems and front office operations
- Excellent communication and interpersonal skills
- Ability to lead, train, and motivate a diverse team
- Proficiency in computer systems and software related to front office management
- Demonstrated problem-solving skills and a guest-focused mindset
- Ability to work flexible hours including nights, weekends, and holidays
Job Duties
- Schedules and supervises workload during shifts of front office associates
- Trains new employees
- Evaluates the job performance of each front office associate and provides coaching when necessary
- Maintains positive working relationships and communicates with all departments
- Collaborates with housekeeping to ensure accurate room status information is maintained and properly communicated
- Resolves guest concerns quickly, efficiently, and courteously
- Updates group information
- Maintains, monitors, and prepares group requirements
- Relays information to appropriate individuals and departments
- Works within the allocated budget for the front office
- Conducts regularly scheduled meetings of front office team members
- Prepares and reviews daily front desk reporting
- Takes action as appropriate to ensure the interests of the hotel and guests are addressed
- Ensures implementation and compliance of all company policies and brand standards
- Operates all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes
- Ensures that employees are attentive, friendly, helpful, and courteous to all guests, managers, and other employees
- Acts as the Manager on Duty, providing guidance and support to all departments in the hotel when required
- Helps in other areas of the hotel on occasion, such as housekeeping, breakfast, or engineering
- Performs other duties as requested by management
- Assists in the selection process for new team members
- Completes weekly schedules and coordinates absence coverage for front office team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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