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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Job Description
Managed by HHM Hotels, a renowned hospitality management company recognized for delivering exceptional guest experiences and operational excellence across its diverse portfolio of hotels. HHM Hotels is committed to upholding outstanding service standards while promoting sustainability and innovation within the hospitality industry. With a strong focus on employee growth and brand consistency, HHM Hotels fosters a supportive work environment that encourages professional development and career advancement.
The Front Office Manager plays a critical role in ensuring the seamless operation of the hotel's front office department. This leadership position is responsible for managing all aspects of guest services, overseeing staff per... Show More
The Front Office Manager plays a critical role in ensuring the seamless operation of the hotel's front office department. This leadership position is responsible for managing all aspects of guest services, overseeing staff per... Show More
Job Requirements
- Associate's or Bachelor's degree preferred
- 2 to 5 years hospitality related experience
- Ability to stand for extended periods walking pushing lifting up to 25 pounds bending reaching stooping kneeling or crouching
- Willingness to work varying schedules including holidays and weekends
- Excellent communication and leadership skills
- Strong organizational and budgeting abilities
Job Qualifications
- Associate's or Bachelor's degree preferred
- 2 to 5 years hospitality related experience
Job Duties
- Interview select train schedule coach and support associates ensuring they perform according to established brand or hotel standards and consistent with HHM core values
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- Develop implement and monitor daily weekly monthly and annual department-wide budgets and forecasts
- Review submit for approval and order capital budget items as required
- Supervise all guest services department managers
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Oversee all vendor and personnel contracts throughout the hotel
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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