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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,304.00 - $72,000.00
Work Schedule
Weekend Shifts
Benefits
Vacation and Holiday Pay
401(k) matching
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
Aflac Supplemental Insurance
Team member discounts
Job Description
Appellation is a distinguished culinary-focused hotel company that prides itself on creating authentic and locally inspired experiences for its guests. With a strong emphasis on regional character, community involvement, and cultural richness, Appellation fosters an environment where hospitality meets quality and meaningful storytelling. The company is committed to nurturing the next generation of hoteliers and culinarians, weaving together elements of place, thoughtful composition, and exceptional craftsmanship to deliver unparalleled guest experiences. Holding a revered position within the hospitality industry, Appellation operates several boutique resorts that are celebrated for their dedication to culinary excellence and personalized service.
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Job Requirements
- Strong leadership, communication, and organizational skills
- Proven experience in Front Office or Rooms Division leadership
- Ability to excel in a fast-paced hospitality environment
- Strong computer skills including PMS, POS, Excel, Outlook, and Word
- Ability to make strategic decisions based on data and market insights
- Excellent time management, prioritization, analytical skills, and attention to detail
- Availability to work evenings, weekends, and holidays
- Ability to perform essential job functions with or without reasonable accommodation including visual and auditory capabilities, speech clarity, manual dexterity, and standing for extended periods
Job Qualifications
- Strong leadership skills
- Exceptional communication and organizational abilities
- Proven experience in Front Office or Rooms Division leadership
- Hospitality-driven mindset with the ability to excel in fast-paced environments
- Proficient in PMS, POS, Excel, Outlook, and Word
- Ability to make strategic decisions based on data and market insights
- Excellent time management, prioritization, analytical skills, and attention to detail
Job Duties
- Lead, coach, and support Front Office and Reservations team members
- Oversee daily operations including check-in/out, guest services, and room status accuracy
- Maintain high standards of hospitality, communication, and professionalism
- Handle guest feedback and service recovery with care and efficiency
- Support revenue goals through accurate reservations, rate management and upselling programs
- Collaborate with Sales, Housekeeping, and the Rooms Division Director on operations and planning
- Ensure team adherence to policies, procedures, grooming standards, and safety protocols
- Manage scheduling, payroll oversight, and training programs
- Provide VIP handling, group booking support, and accurate billing processes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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