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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.25 - $27.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
401k plan
Hilton travel benefits
Free lunch
parking
Job Description
The DoubleTree by Hilton Miami Airport Convention Center is a premier full-service hotel strategically located just south of Miami International Airport. Situated off the Dolphin Expressway and adjacent to the Blue Lagoon Business District, this establishment offers 334 beautifully appointed guestrooms designed to cater to both business and leisure travelers. The hotel boasts an array of amenities including onsite dining options, a modern fitness center, an outdoor swimming pool, and a fully equipped business center. With 24,000 square feet of retail space and an expansive 20,000 square feet of meeting and function space, along with a Convention Center featuring 152,000... Show More
Job Requirements
- High school diploma or GED
- At least 4 years managerial experience in a branded full-service hotel
- Proficiency with Microsoft Office
- Experience in cash handling and customer service
- Ability to work flexible hours including weekends and holidays
- Must have valid driver license
- Ability to stand for entire shift
- Ability to lift up to 50 pounds occasionally
- Energetic and positive attitude
- Strong leadership and multitasking skills
Job Qualifications
- At least 4 years previous managerial experience within a branded full-service hotel, preferred Hilton DoubleTree or Hilton front office experience
- High School Diploma or GED required, Bachelor's degree preferred
- Basic computer skills with proficiency in Microsoft Office
- Knowledge of Marriott Marsha, PMS, GXP and Medallia preferred
- Energetic with a positive attitude
- Ability to work flexible schedule including days, nights, weekends and holidays
- Experience with cash handling and customer service
- Strong leadership skills
- Valid driver license for applicable state
- College coursework in related field helpful
- Previous supervisory responsibility preferred
- Ability to stand during entire shift
Job Duties
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Maintain regular attendance in compliance with Hilton standards as required by scheduling
- Maintain high standards of personal appearance and grooming including wearing proper uniform and name tag
- Comply with Hilton standards and regulations to ensure safe and efficient hotel operations
- Respond to guest requests, problems, complaints and incidents promptly and courteously
- Motivate, coach, counsel and discipline Guest Services personnel according to management SOPs
- Prepare and conduct staff interviews and oversee hiring procedures
- Develop employee morale and training for Guest Services personnel
- Maximize room revenue and occupancy through daily status review and analysis
- Oversee payroll compilation, employee scheduling and productivity requirements
- Manage cash handling and billing accuracy at the Front Desk
- Operate Front Office computer systems including report generation and software maintenance
- Ensure compliance with AFP Management SOPs including purchase orders and accounting
- Maintain professional relationships and communication with all departments
- Attend and contribute to weekly staff and department meetings
- Enforce hotel credit policies and maintain lost and found procedures
- Monitor and support corporate Guest Recognition programs
- Manage key control systems and safety deposit boxes
- Assist in revenue and occupancy forecasting
- Maintain lobby and front desk presence during peak times
- Train and cross-train new hires and current employees as needed
- Perform other duties as assigned by management
- Demonstrate effective problem solving, multitasking and initiative in job performance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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