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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Job Description
Hotel Kansas City is a distinguished luxury hotel located in the historic Kansas City Club building, a landmark that boasts over a century of rich history as a premier social meeting place. This upscale establishment harmoniously blends the charm and elegance of a historic social club with modern luxury to offer guests a truly unique and memorable experience. With 144 beautifully appointed guest rooms, Hotel Kansas City delivers a welcoming and sophisticated environment that caters to both leisure and business travelers. The hotel features a variety of exceptional dining and nightlife options, including the Town Company, a renowned Farm-to-Table restaurant;... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 4 years progressive hotel rooms management experience
- At least 2 years progressive management experience within the rooms division
- Proficient with front office software and MS Office
- Strong interpersonal and communication skills
- Ability to work flexible hours including evenings, overnights, and weekends
- Ability to lift, push, or pull up to 15 lbs
- Commitment to guest service excellence
- Ability to resolve guest complaints with professionalism
- Ability to maintain excellent communication with housekeeping and other departments
Job Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel rooms management experience (typically with Hyatt)
- Service oriented style with professional presentation skills
- At least 2 years progressive management experience within the rooms division of a hotel
- Hotel/hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Great communicator (written and verbal), listener, and does not lose eye for detail
- Proven ability to work through and/or resolve conflict with urgency, integrity, and care, while sustaining collaborative and respectful working relationships with coworkers
- Capable of producing consistent results in a timely manner, while managing competing priorities using available resources and support
- Proficiency with computers and software systems including but not limited to data entry, word processing and spreadsheets (Microsoft Office), collaboration and virtual meeting tools (MS Teams, Slack), and other front office software (Opera, Colleague Advantage)
- Ability to lift, push, pull up to 10 - 15 lbs., in an office environment setting, as well as traverse multiple levels of the building via stairs or elevator
Job Duties
- Responsible for short and long term planning and the management of the hotel’s front office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt service standards and procedures
- Perform all tasks of a front office staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication and collaboration with the housekeeping department and leadership
- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
- Insure proper staffing levels for customer service goals
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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