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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $27.25
Work Schedule
Rotating Shifts
Flexible
On-call
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
This position is available at an established hotel known for its commitment to delivering exceptional hospitality and guest services. The hotel operates in a competitive environment where guest satisfaction, operational efficiency, and revenue maximization are paramount. With a focus on maintaining high standards and fostering a welcoming atmosphere, the hotel prides itself on delivering an exceptional stay experience to all visitors. The front office serves as the critical first impression for guests, making this role essential to the hotel's success and reputation.
The Front Office Manager plays a pivotal role in orchestrating the activities of the front desk and g... Show More
The Front Office Manager plays a pivotal role in orchestrating the activities of the front desk and g... Show More
Job Requirements
- At least 3 years experience in customer service or related field
- Proficiency in Microsoft Word Excel and PowerPoint
- Experience in front office and guest services operations
- Strong emotional intelligence skills
- Excellent communication skills both oral and written
- Ability to work flexible hours including peak times
- Background screening clearance
- At least 2 years of higher education beyond high school or GED
- Willingness to cover shifts on short notice
Job Qualifications
- Preferably 3 years experience in customer service hotel administrative human resources legal educational training financial or business related field
- Proficient in Microsoft Word Excel PowerPoint data entry and database management systems
- Ability to analyze variances monitor credit reports and maintain daily house count
- Skilled in operating front desk systems including report generation and software maintenance
- Knowledgeable about hotel policies programs and guest relations
- Excellent oral and written communication skills
- Emotional competence to manage stressful situations and maintain positive guest engagement
- Ability to motivate and manage a diverse team
- At least 2 years education beyond high school or GED
- Background screening clearance
- Ability to pass test on hotel reservation system post training
Job Duties
- Establish and maintain attentive friendly courteous and efficient hospitality at the front desk
- Respond to all guest requests problems complaints and or accidents presented at the front desk or through the reservation comment cards letters and or phone calls in an attentive efficient and courteous manner
- Follow up to ensure guest satisfaction
- Motivate coach counsel and discipline all team members according to hotel standards
- Prepare team member schedules according to business forecast payroll budget guidelines and productivity requirements
- Maximize room revenue and occupancy by reviewing status daily
- Analyze variances monitor credit report and maintain close observation of daily house count
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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