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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $63,000.00
Benefits
Group insurance
Paid Time Off
Company-matched 401(k) plan
voluntary benefits
Life enrichment benefits
Get Paid Daily
Job Description
InnVentures is a dynamic and innovative hotel management company distinguished by its entrepreneurial spirit and commitment to excellence. With a portfolio of over 75 hotels operated across more than 20 states, InnVentures serves some of the Nation's largest real estate investment trusts (REITs) and private real estate owners in addition to managing many individual and family-owned hotels. Over its 40-year history, the company has developed a strong reputation for utilizing proven methods in hotel management, development, and revenue maximization. This expertise has allowed InnVentures to successfully operate major hotel brands, building a culture of teamwork and winning results at every... Show More
Job Requirements
- High energy and guest-focused
- ability to work a variable schedule as needed
- at least 2 years of progressive experience in a hotel or a related field
- supervisory experience required
- ability to demonstrate exceptional customer service skills
- must be proficient in Windows and Microsoft Office
- able to work long hours as sometimes required
- maintain a warm and friendly demeanor at all times
- effective communication skills both verbally and written with all levels of employees and guests
- effective listening and clarification skills
- ability to multitask and prioritize departmental functions to meet deadlines
- attentive, friendly, courteous and service-oriented manner
- attend all hotel required meetings and trainings
- participate in M.O.D. coverage as required
- maintain high standards of personal appearance and grooming including wearing nametags
- comply with InnVentures Hotel Standards and regulations
- maximize productivity efforts and assist in problem solving
- ability to handle problems proactively
- ability to understand and evaluate complex information and data
- maintain confidentiality of information
- perform other duties as requested by management
Job Qualifications
- High energy and guest-focused
- ability to work a variable schedule as needed
- at least 2 years of progressive experience in a hotel or a related field
- supervisory experience required
- ability to demonstrate exceptional customer service skills
- must be proficient in Windows and Microsoft Office
- able to work long hours as sometimes required
- maintain a warm and friendly demeanor at all times
- effective communication skills both verbally and written with all levels of employees and guests
- effective listening and clarification skills
- ability to multitask and prioritize departmental functions to meet deadlines
- attentive, friendly, courteous and service-oriented manner
- attend all hotel required meetings and trainings
- participate in M.O.D. coverage as required
- maintain high standards of personal appearance and grooming including wearing nametags
- comply with InnVentures Hotel Standards and regulations
- maximize productivity efforts and assist in problem solving
- ability to handle problems proactively
- ability to understand and evaluate complex information and data
- maintain confidentiality of information
- perform other duties as requested by management
Job Duties
- Oversee hiring, training, coaching, mentoring and scheduling for the front office team
- proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction
- apply problem solving skills to resolve guest issues to their satisfaction
- supervise ordering and inventory for front office supplies within a set budget
- handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met
- ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free
- follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts
- support the goals of the hotel through teamwork and collaboration with all departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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