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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.50 - $31.25
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
This prestigious hotel is part of the renowned Echelon Luxury & Lifestyle division of HHM Hotels, known for delivering exceptional guest experiences through a combination of luxury accommodations, top-tier service, and a commitment to sustainability. HHM Hotels has built a strong reputation within the hospitality industry for fostering an inclusive and supportive work environment. The company operates with core values emphasizing 'People Are Our Capability,' 'Hearts That Serve,' 'Only Excellence,' 'Stay Nimble,' and 'Own It,' which all contribute to creating a culture of excellence and accountability. Dedicated to equal opportunity employment, HHM Hotels embraces diversity and encourages applicants from all... Show More
Job Requirements
- Associate's or bachelor's degree preferred
- 2 to 5 years hospitality related experience
Job Qualifications
- Associate's or bachelor's degree preferred
- 2 to 5 years hospitality related experience
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- develop implement and monitor daily weekly monthly and annual department-wide budgets and forecasts
- review submit for approval and order capital budget items as required
- supervise all guest services department managers
- review correspondence from guests and incident logs and direct staff according to information obtained
- oversee all vendor and personnel contracts throughout the hotel
- monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
- practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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