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Job Overview
Employment Type
Full-time
Work Schedule
On-call
Weekend Shifts
Night Shifts
Job Description
Seva Hospitality is a dynamic and growing company dedicated to providing exceptional service in the hospitality industry. With a focus on creating memorable guest experiences, Seva Hospitality operates a range of properties designed to meet the needs of diverse travelers. The company emphasizes a supportive and engaging work environment, encouraging energetic individuals who have a passion for serving others to join their expanding family. Known for offering bonus incentive programs for all positions and a comprehensive benefits package to eligible full-time team members, Seva Hospitality fosters a culture of recognition and growth. Employees are valued not only for their skills... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front office or hospitality management
- Valid driver’s license with a clean driving record
- Ability to stand, bend, or kneel for 90% of shift
- Ability to lift and carry heavy items occasionally
- Willingness to work nights, weekends, and holidays
- Availability to be on call outside of regular working hours
Job Qualifications
- Experience in hotel management or front office operations
- Strong leadership and organizational skills
- Proficiency with computers and Microsoft Office
- Excellent communication and interpersonal skills
- Ability to train and motivate staff
- Knowledge of hotel reservation and billing systems
- Customer service orientation
Job Duties
- Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating procedures
- Provides training, including safety training, to front office staff
- Selects or assists in the selection of front office staff and completes all new hire paperwork
- Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, IRS and accurate posting of house accounts
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures
- Receives and resolves or assists in resolving guest complaints and team member issues
- Performs functions of the General Manager in their absence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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