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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.50 - $31.25
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Equal opportunity employer
Job Description
HHM Hotels, a distinguished leader in the hospitality industry, is part of the Echelon Luxury & Lifestyle division known for delivering exceptional guest experiences through its commitment to quality and personalized service. HHM Hotels prides itself on maintaining an inclusive and diverse working environment, embracing values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. The company fosters a culture where team members can grow and thrive, contributing to a dynamic workplace that values talent, dedication, and innovation. With a portfolio of luxury and lifestyle hotel properties, HHM Hotels stands as a beacon... Show More
Job Requirements
- Associate’s or Bachelor’s degree preferred
- 2 to 5 years hospitality related experience
- Ability to stand for extended periods
- Capability to lift up to 25 pounds
- Flexibility to work holidays and weekends
- Strong leadership and interpersonal skills
- Knowledge of front office operations and financial controls
- Commitment to guest satisfaction and service excellence
Job Qualifications
- Associate’s or Bachelor’s degree preferred
- 2 to 5 years hospitality related experience
Job Duties
- Interview, select, train, schedule, coach and support associates ensuring they perform according to brand and hotel standards
- Be aware of guest satisfaction scores and work to increase departmental and overall guest satisfaction
- Monitor all front office financial operations and ensure compliance with accounting controls and procedures
- Develop, implement and monitor daily, weekly, monthly and annual department budgets and forecasts
- Review, submit for approval, and order capital budget items as required
- Supervise all guest services department managers
- Review correspondence from guests and incident logs and direct staff accordingly
- Oversee all vendor and personnel contracts throughout the hotel
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Create specific, measurable, achievable, realistic and timely action plans to remedy guest service deficiencies
- Practice safe work habits and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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