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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $98,000.00 - $105,000.00
Work Schedule
Standard Hours
Benefits
Paid holidays
Dental Insurance
Health Insurance
Visa sponsorship
Vision Insurance
Job Description
Four Seasons is a globally recognized luxury hospitality brand that prides itself on delivering exceptional guest experiences across its portfolio of prestigious hotels and resorts. Powered by a dedicated team of individuals who share a commitment to excellence and genuine hospitality, Four Seasons has set the benchmark in the luxury hotel industry. The company fosters a culture of continuous improvement, teamwork, and respect, ensuring that every employee is empowered to contribute meaningfully and grow professionally. At Four Seasons, the philosophy revolves around treating everyone with kindness and dignity, whether they are guests, colleagues, or partners. This ethos creates a welcoming... Show More
Job Requirements
- College education in hospitality business management or equivalent experience preferred
- Two to four years of employment in a related position with Four Seasons or other organizations
- Verbal and written command of the English language
- Experience with reservations systems
- Opera preferred
- Excellent emotional intelligence and interpersonal skills
- US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location
Job Qualifications
- College education in hospitality business management or equivalent experience preferred
- Two to four years of employment in a related position with Four Seasons or other organizations
- Verbal and written command of the English language (multi-lingual preferred)
- Experience with reservations systems
- Opera preferred
- Excellent emotional intelligence and interpersonal skills
- US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location
- Current Four Seasons managers may qualify for L-1 visa sponsorship
Job Duties
- Directs all staff at the Front Office including Front Desk, Communications, Concierge, and Guest Services to ensure operational flow, communication, and follow-up on any problems, guest requests or special requirements
- Conducts scheduled performance evaluations and provides real-time feedback both positive and constructive to staff when needed
- Reviews and monitors scheduling of staff in departments of responsibility
- Attends regular labor meetings for review of labor efficiency and efficacy
- Provides daily operational direction and support to ensure quality service for all guests and staff
- Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner
- Coordinates arrivals, departures and billing requirements
- Blocks rooms for arrivals and ensures any discrepancies are resolved
- Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
- Assures that all financial and credit procedures are followed
- When taking a shift at the desk, follows up on credit problems
- Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings
- Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
- Takes action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees when senior managers are not available
- Responds swiftly and effectively in any hotel emergency or safety situation
- Strategically directs and manages various hotel projects
- Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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